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Retail Embraces the Digital OneOffice and Optimizing the In-Store Experience (NRF report)
Retail giants and small retail innovators, moving to OneOffice is about enabling the ability to support heightened customer expectations and often strengthening business fundamentals in order to do soRead More
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Ready to strut your stuff at #NasscomBPM this week?
Find out what's making Chandra, Vishal, Tiger and TK strut their stuff in Bangalore this week...Read More
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#Crazymergerideas – Infopact or Genosys?
What if Infosys and Genpact got a little more intimate with each other...Read More
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HfS Research is five years old!
Would you believe it? HfS Research just turned 5 years oldRead More
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The Indian majors double their market share in just four years – what’s the secret and can they be stopped?
It may be harder for some of the traditional providers to fight their way back into the services game than the Indian majors to continue their surgeRead More
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If there’s something strange with your processes, who ya gonna call? Ghoshbusters…
Anyone close to business services over the last decade would have crossed paths with one little guy with a huge brain: Genpact's Shantanu Ghosh. Read More
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If SAP is like “pouring concrete into a company”, isn’t it time to reinvent business processes?
I wanted to introduce a spectacular new personality into the HfS family, Susan Scrupski, a legendary figure in the worlds of disruptive technology and social business - and Fast Company’s “Most Influential Women in Technology” in 2010 - who's embarked on a pivotal new project with us entitled "Business Process Reinvention"Read More
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Tiger Tales Part IV… The sourcing industry’s virtuous cycle
And just when you'd forgotten we hadn't published the final installment of our interview with Genpact’s CEO NV “Tiger” Tyagarajan...Read More
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Tiger Tales Part III… Working with the 57%
In Part III, we ask Genpact CEO Tiger Tyagarajan his views of the "57%", the percentage of enterprise customers who feel their provider does not understand their businessRead More