Four mindset shifts to operate as OneOffice

November 14, 2021 | Phil Fersht

OneOffice is a mindset where we break down all the silos and barriers that connect customers, employees, and partners. OneOffice is where we have processes that deliver front-to-back dataflows where we can unify our desired outcomes, how we measure success, employee effectiveness, and engage our external partners most effectively. It is how our organizations can function most effectively in today's virtual environment across borders, business ecosystems and complex supply chains. 

To get there is as much a mindset transformation as it is a technological one:

How to approach the mindset changes to operate as OneOffice 

Over the past year-and-a-half, we've gradually let go of the many shackles of the past and realized we're in a new reality, a wholly new environment, where we're all trying to focus on achieving real business outcomes, on values that are important to us, and a new work reality that is intense, high-touch and very real.  The change in the enterprise mindset towards technology has gone through a genuinely pragmatic revolution over the pandemic.

Mindset Shift I. We must align our data needs to deliver on business strategy.  This is where we clarify our vision and purpose. We need to make our data ubiquitously available, accessible, and mineable - embedding a mindset into our leadership to inspire our people to work together to create an organization that can flip our business models to exploit these seismic market changes. But we can't get the data we need if our critical data is not in the cloud and we don't have the people, partners, processes, technology - and desire to change - to make this possible.

Mindset Shift II. There is simply no option but to plan to design our processes in the cloud using scaleable web-architected applications.  If there’s one thing the pandemic taught us, it’s been the necessity to re-think processes to get the data; what should be added, eliminated, and simplified across our workflows to source this critical data. In this virtual economy, our global talent has to come together to create our borderless, completely digital organization. This is the true environment for real “digital transformation” in action. 

Mindset Shift III.  We must ingrain a critical discipline to automate our processes and data so we can function and survive in a virtual environment.  Automation is not our “strategy”, it is the necessary discipline to ensure our processes provide the data - at speed - to achieve our business outcomes. We have to approach all future automation in the cloud if we want our processes to run effectively end-to-end, which means we need effective, scalable technology to make this all possible.

Mindset Shift IV. Once we are automating successfully in the cloud, we can apply AI to data flows to anticipate at speed in self-improving feedback loops.  This is where we apply digital assistants, conversational AI and NLP, computer vision, machine learning, and other techniques to refine the efficacy of our data.  AI is how we engage with our data to refine ourselves as digital organizations where we only want a single office to operate with agility to do things faster, cheaper, and more streamlined than we ever thought possible.  AI helps us predict and anticipate how to beat our competitors and delight our customers, reaching both outside and inside of our organizations to pull the data we need to make critical decisions at speed.

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Bottom-line: You can't get the data you need if you don't have the people, partners, processes, technology - and desire to change - to make this possible

Over the past year-and-a-half, we've gradually let go of the many shackles of the past and realized we're in a new reality, a wholly new environment, where we're all trying to focus on achieving real business outcomes, on values that are important to us, and a new work reality that is intense, high-touch and very real.  The change in the enterprise mindset towards technology has gone through a genuinely pragmatic revolution over the pandemic. You can lead a horse to water, but can you get it to drink? OneOffice is about understanding and discovering the data you must have to win in your market - right now in real-time - and in the future - as the market environment keeps evolving. 

Posted in: Digital TransformationDigital OneOfficeRobotic Process Automation

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