A BIG thanks to all of you who took part in the exceptional HfS 50 Blueprint Sessions 2.0

October 27, 2012 | Phil Fersht

A room packed full of buyers and providers... and very little powerpoint

During the first day (buyers only) we revisited the Four Industry Challenges to take the discussions into the weeds of how to address them.

Day two, the providers rolled in to join the discussion - and they quickly dropped their sales facades to get stuck into some great debate and conversation around what we can do as a group to shift the focus of this industry away from its cost-obsession and towards its need to develop its talent.

On day three, we concluded the discussions by peering into the global operating model of the future, before we went Gangnam Style (stay tuned...).

We can't wait to synthesize our findings with the group and share the definitive Blueprint roadmap. Watch this space.

Posted in: Business Process Outsourcing (BPO)Captives and Shared Services StrategiesHfSResearch.com Homepage

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