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Category: Sourcing Best Practises
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We are all outcome workers, whether we like it or not…
Does anyone care how hard you work, or do they care what you have achieved?Read More
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Ian Maher… Sourcing Star
Phil Fersht interviews Ian Maher, the automation and outsourcing genius behind the Hanover Insurance GroupRead More
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The future is about services, not software
Phil Fersht argues that most software products today have 10-50x the functionality clients need... hence the onus moves to how you work with it, more than which product you useRead More
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The State of Automation and AI Study 2017: 400 operations leaders air the real deal
HfS unveils the 2017 The State of Automation and AI study: The C-Suite's Number One Strategic ImperativeRead More
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The first industry mandates for the Future of Operations in the Robotic Age
HfS has compiled the first mandates from the inaugural FORA Council session in ChicagoRead More
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Sumitomo Group announces the largest-ever RPA deal, but is this really all RPA?
Major Japanese financial services conglomerate, Sumitomo, has announced an unprecedented RPA initiative with savings claimed to be in the hundreds of millions of dollars.Read More
