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Category: Sourcing Best Practises
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Is a new breed of analyst finally arriving to disrupt the legacy model?
Leading analyst observer Duncan Chapple demonstrates the sands are shifting in the analyst world when it comes to wielding influence over enterprise buying decisionsRead More
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Parikh preaches, prophesizes and prognosticates… Part 1
Phil Fersht interviews Avasant CEO, Kevin Parikh (Part 1)Read More
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The digital failure of today’s operations talent: two-thirds of enterprises are falling short
A Digital talent crunch is coming and this could get ugly for someRead More
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What happens when you put the leaders of an industry in one room?
However which was we look at this, this is going to be one helluva crowd - with a bevvy of buyside sourcing and shared services leaders from 60 major organizations, in addition to this motley crewRead More
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Traditional outsourcing advisory is dead.
And when the world's number 1 management thinker, Clayton Christensen, writes about Consulting on the Cusp of Disruption, you know it's officially game-over for the way consultants have traditionally delivered effort-based high-cost projects for wizening clientsRead More
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Can HR ever overcome its obsession with the automation of obsolete processes?
Why do so many HR executives obsess with administering irrelevant processes when they should be helping their firms' managers get the best out of their staff?Read More
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Robotistan takes a seat at the BPO Security Council
Last year, we noticed there was a new nation-state “Robotistan” making its presence felt at this august world body and we, at HfS, wondered how significant a player it could become in matters of the BPO and shared services nation states.Read More
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Senior managers are almost as disengaged as their subordinates
While we did find higher levels of engagement the higher up the proverbial ladder one goes in an organization, the key take away for us was the difference wasn't that much.Read More
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Invest in the humans first, systems second
people lead people and they are asking for the support, training, and enablement to meet and collaborate to both better manage day-to-day work and develop into the next generation of leadersRead More
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