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Category: Sourcing Best Practises
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Outsourcing advisors must be governance experts armed with research if they want to survive
Advisors need to provider governance support and research in order to surviveRead More
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Six market disruptions coming to challenge the Indian services majors
Today's services winners do not have to become tomorrow's also-rans if they are smart enough to make discreet investments in the disruptive business models of the futureRead More
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BPO: Pronounced dead, but still very much alive
BPO is just at the beginning of a much more dynamic phase of its existence and it at least three years' away from being put to bed.Read More
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Cogny cogitates on a new industrial revolution
Genpact's Patrick Cogny talks to Phil Fersht about how the firm is approaching the manufacturing sector with what he calls the "New Industrial Revolution"Read More
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Accenture de-emphasizes the term “outsourcing” – is this the final death knell for the O word?
Accenture's dropping the term "outsourcing" from its strategy line is the most significant yet in terms of rebranding the outsourcing businessRead More
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Is BPO on the brink of a technology revolution?
Why BPO clients which have tech-enabled their processes are achieving better performance and outcomesRead More
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Moving mountains with Mike, part 1
Phil Fersht interviews Accenture's Group Chief Executive for BPO, Mike SalvinoRead More
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Ready for the ultimate robotic process automation debate?
At long last... we have everything you've ever wanted to know about Robotic Process Automation and never dared to askRead More
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Keshav’s Kingdom
Keshav Murugesh, CEO of WNS Global Services, talks a little about himself, WNS and his vision for the future of the BPO industryRead More
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Automation killed the gamification star
Even back in '79 the world was already beginning to zone in on the power of automationRead More
