Category Archives: Mobility

Skill not Scale, Part II: Europe poses the biggest opportunity as As-a-Service models emerge

Skill not Scale, Part II: Europe poses the biggest opportunity as As-a-Service models emerge

There clearly is a need for more flexible labor in many European countries, and the ability to source skills "As-a-Service" from providers is becoming increasingly appealing

Comment

Cost is the New Black: The Overbearing Paradoxical C-Suite Imperative for 2015

Cost is the New Black:  The Overbearing Paradoxical C-Suite Imperative for 2015

60% of enterprise C-Suites are actively seeking to reduce their reliance on labor in their operations - but most are discovering they need to work smarter before they can work cheaper.

Comment

Skill not Scale: The Massive Opportunity Awaiting the Services Industry

Skill not Scale: The Massive Opportunity Awaiting the Services Industry

There needs to be a coming-together of consulting and outsourcing service delivery, the likes of which we have yet to see at a broad scale in the services industry

Comment

Accenture, Cognizant, Wipro and Infosys are the marketing and digital customer experience services front runners

Accenture, Cognizant, Wipro and Infosys are the marketing and digital customer experience services front runners

HfS unveils the first industry Blueprint that looks at Marketing Operations and Digital Customer Experience Management Services

Comment

The Ten Tenets Driving the As-a-Service Economy

The Ten Tenets Driving the As-a-Service Economy

As the As-a-Service Economy continues to emerge and evolve, it is the belief of HfS that the model will follow ten key tenets

Comment

More hope less fear, please - Digital is not only changing the way we work, it's improving it

More hope less fear, please - Digital is not only changing the way we work, it's improving it

The world of work's just so much more interesting and rewarding today that it was even five years' ago

Comment

Welcome to the age of Digital cruelty, where two-thirds of operational jobs are under threat

Welcome to the age of Digital cruelty, where two-thirds of operational jobs are under threat

Organizations have been trying to reduce their labor costs for decades, but something feels very different about the new Digital reality in which we operate.

Comment

What's the real impact of Digital Technologies on Outsourcing and Shared Services?

What's the real impact of Digital Technologies on Outsourcing and Shared Services?

The business world is fundamentally shifting, but do our organizations really need to reinvent their operating models to stay ahead of the curve?

Comment

Cognizant, Sitel and TCS rock the retail operations Winner's Circle

Cognizant, Sitel and TCS rock the retail operations Winner's Circle

HfS unveils Blueprint Report on Retail Operations Services

Comment

The Digital Transformation Services Blueprint Primer is unveiled: Accenture, Cognizant, IBM, Infosys and TCS are the front runners

The Digital Transformation Services Blueprint Primer is unveiled: Accenture, Cognizant, IBM, Infosys and TCS are the front runners

HfS has published a Blueprint Primer Report that evaluates this emerging Digital Transformation services landscape

Comment