Category: HR Outsourcing
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The healthcare payor BPO situation in 2011: Will Reform shatter a complacent industry?
Despite the value health care payors provide their customers, payors’ processes are complex, manually intensive, and prone to error. One consumer’s visit to the hospital generates substantial legal paperwork, complex approval processes, coordination of benefits with other insurers, and a blizzard of bills, notices, and follow-up calls that require months to resolve. This post elaborates on the new HfS Research report on the current state of healthcare payor Business Process Outsourcing.Read More
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What does the Future of Work look like?
HfS Research is conducting a study to help gain a better understanding of how the future of work is impacting organizations. You can help by participating in a short survey and providing your thoughts on how the future of work is impacting your business or your client’s businesses. Read More
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ManpowerGroup – a whole lot more than a staffing company?
Manpower Group held its industry analyst and influencer day on June 9, 2011 at its headquarters in Milwaukee, WI. Read More
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The undisputed facts about outsourcing, Part 4: Mid-market buyers are enjoying better outsourcing outcomes than enterprises
Outsourcing of IT and business process has always been a game for large enterprises, where well-executed large-scale employee transitions have resulted in profitable endeavors for both providers and buyers. But while the large buyers like saving the money, it’s actually mid-market sector ($1bn-$3bn revenues) which is getting a lot more out of the experienceRead More
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Mercercare: the answer to Obamacare?
Mercer generates $3.5 billion in revenue from it HR consulting, outsourcing, and investment services businesses. It operates in over 40 countries and has more than 20,000 employees.Read More
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Beyond Payroll? Strodders puts ADP under the glass
Fresh off of its solid third quarter earnings release, ADP hosted its annual Analyst Day meeting on May 4 in New York City. Here's the lowdown from HfS Research Fellow, Keith StrodtmanRead More
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Outsourcing: a symptom of a failing education system?
Most people still claim they really outsource to save money - of course that's an immediate benefit, but you wouldn't even be considering it, if you had operations in place that were really good.Read More
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NorthgateArinso: Is it ready to give the HRO market a boost?
Despite a challenging economy, NorthgateArinso grew revenues 8.5% in its 2009/2010 fiscal year and increased win rates in its HRO business. The company has made significant investments in its core technology platforms, established an extensive global delivery infrastructure, created a massive library of process standards, is in the midst of a company-wide rollout of Six Sigma, and has been developing the culture and skills it thinks are required for execution excellence and improved customer satisfaction.Read More
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WellPoint’s governator, Tony Filippone, joins HfS as Research Vice President
Please welcome Mr Anthony Filippone to the hallowed ground of HfS analyst, industry thought-leader, and, most notably, the role of Governator-ExtraordinaireRead More
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Why HfS is the first analyst to deliver real-time BPO price-benchmarking
HfS today launched the research industry’s first price-benchmarking practice, the HfS BPO PriceIndicator™, to cover business process outsourcing (BPO) functions. These include business processes specific to Finance and Accounting, Procurement, Human Resources and industry-specific outsourcing functions, such as healthcare, insurance and bankingRead More