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Category: Business Process Outsourcing (BPO)
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Invest in the humans first, systems second
people lead people and they are asking for the support, training, and enablement to meet and collaborate to both better manage day-to-day work and develop into the next generation of leadersRead More
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Fancy being an industry analyst?
HfS is expanding its global remit and we need to bring onboard more talent which has a good idea where our world is heading. If you are passionate about our industry, want to put YOUR stamp on its directions and be part of an incredible team, then send us your resumeRead More
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2013 Analyst Value Survey Results: HfS Research has risen in influence more than all the other analysts
Please allow us a few minutes of our own-trumpet-blowing as we broadcast some of the results of the 2013 Analyst Value Survey, courtesy of Analyst Equity and Kea Company. This is based on a record number of 352 IT research consumers Read More
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Accenture procures procurement’s prize property: Procurian
This is a momentous transaction in the history of Procurement Outsourcing which will have major ripple effects across all the other service providers and likely re-shaping our “Winner’s Circle” for 2014, as a result of Mike Salvino’s decision to double-down on sourcingRead More
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Teleperformance, IBM/Concentrix and Convergys make the Winner’s Circle for transforming the customer experience
We are proud to reveal our first Blueprint report that has gone deep into the innovation and execution capabilities of today's leading service providers in the customer experience management industryRead More
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Concentrix buys its way into the customer experience management Winner’s Circle
Concentrix's investors, SYNNEX, were clearly so impressed with IBM's performance to reach the Winners Circle for customer experience management, they wanted a piece of the action for themselvesRead More
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Are you “crowding it” in NYC this week? HfS has some free tickets…
We got some face time with flamboyant Massolution CEO, Carl Esposti (and founder of the Crowdsourcing.org community platform) about next week's first-ever crowdsourcing & crowdfunding conferenceRead More
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Pankaj ponders, postulates and problem-solves: meet Genpact’s analytics guru
HfS talks to Genpact's Pankaj Kulshreshtha, whose analytics group has exploded from 10 to 6000 people under his guidance Read More
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Prince Charles of Sutherland joins HfS to lead BPO strategy
Charles Sutherland will be playing a key role in helping us lead many of our strategic BPO assignments across traditional horizontals, such as F&A and Procurement, in addition to driving new coverage in growth areas such as Supply Chain Management and Robotization.Read More
