Category: 2016 Intelligent Ops Study

Goodbye Denial… we’ll miss you!
September 18, 2016 | Phil Fersht
Leaving Denial is one thing, but make sure you arrive successfully in Optimistic RealityRead More
Welcome to the era of outsourcing stability. Now let’s automate stuff
August 10, 2016 | Phil Fersht
Let's congratulate ourselves: The FTE-based labor arbitrage model has really worked – and a lot better than we thought!Read More
The back office is dead… long live OneOffice
May 13, 2016 | Phil Fersht
We're evolving to an era where there is only "OneOffice" that matters: creating the digital customer experience and an intelligent, single office to enable itRead More
Buyers perceive Accenture, Deloitte and KPMG as the most trusted consultants for achieving Intelligent Operations
May 06, 2016 | Phil Fersht
The focus shifts to using consultants with real change management, process transformation, analytics and automation chopsRead More

Goodbye Denial… we’ll miss you!