Category: 2015 Talent in BPO Study

Rescuing BPO from its trough of directionless boredom: Make jobs challenging and creative
April 17, 2016 | Phil Fersht
Enterprises need to create business manager roles to energize the Digital Generation Read More
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The biggest threat to outsourcing’s future: Unfocused and unambitious Millennials
May 26, 2015 | Phil Fersht
If we don't have succession plans to blood the next generation of talent, we'll just become an industry of old fartsRead More
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Work smarter, not cheaper: Automation skills have rapidly arrived at the top of the talent agenda
March 26, 2015 | Phil Fersht
Robotic Process Automation is about working smarter, not cheaper - and the skills needs are red hot in the outsourcing space right nowRead More
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Rescuing BPO from its trough of directionless boredom: Make jobs challenging and creative