Category Archives: 2015 As-a-Service Study

Robotic Process Automation has now penetrated a third of enterprises. Time to advance the conversation...

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Automation is just part of the story as enterprises look to bring the back office in line with the middle and front - albeit a very important one


It's time we started Being As-a-Service


Let's start talking about how we can start Being As-a-Service today... not tomorrow, or some far off point in the future, where we just hope this all becomes somebody else's problem.


Confusion-as-a-Service: The massive disconnect between vision and reality

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The C-Suite is just living on a different planet from the teams below them trying to keep their businesses functioning


Why 77% of the C-Suite really want provider-replacement therapy


Now is time for the C-Suite to step back in to broker that next wave of services transformation


Outsourcing is on life support, with many providers failing to invest in As-a-Service

Legacy Cat


Cannibalize or face extinction (if you want to survive in the As-a-Service Economy)

hannibal the cannibal

Most service providers are not structured for success..... and the problem lies at the top


Weekend Rant: Let's cut this bullsh*t and have meaningful conversations again (please)


We have to fix our bullsh*t problem, or this industry will fade into irrelevance


Glenn gives us Government-as-a-Service (GaaS)

Glenn and Carol Davidson, the braintrusts of public sector operations

Glenn Davidson, at Accenture Federal Svs, discusses with HfS how Government-As-a-Service is shaking up public sector operations


Social intelligence and reputation are the keys to survival in this automating world


Welcome to the socially-intelligent workforce, where your reputation is everything


Hello As-a-Service Economy, goodbye Outsourcing, Part 2

State of Denial

We need to reach that pivot-point where business leaders make real, definition investment actions to change their operations