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Year: 2012
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Sal’s six stages of sourcing: BPO’s Generations
The BPO industry has been going though an incredible evolution since the first major deals was cast, barely more than a decade ago, that it's high time we took stock and take a good look at the phases - or generations - through which our industry has progressed. And there are few people who have lived and breathed these generational shifts more closely that Accenture's BPO leader, Mike Salvino.Read More
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Time to fine-tune your multi-vendor strategy
Time to fine-tune your multi-vendor strategy...Read More
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The Sourcing Raj Part II: “You don’t have to be Indian to be a global outsourcing provider!”
We complete our investigation into the dominance of India in the world of outsourcing, and whether or not the game's up for non-Indian providers to come back into the pictureRead More
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Whoever said outsourcing was becoming a commodity?
Whoever said outsourcing was becoming a commodity?Read More
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Smackdown: Where is BPO going?
One of the highlights of 2011 was that great web-debate on the Future of BPO where 1,100 people across the globe dialed in to hear from our buy and sell families. Here were the highlights...Read More
