Month: May 2010

  • The Buy Family thunders home yet again!

    May 30, 2010 |

    Aside from air strikes, ash clouds, oil leaks and Sarah Palin's previous plea to "drill baby drill", global media attention was briefly diverted, last week, to Edinburgh as some of BPO's top buyers and providers bravely duked it out the SSON's European Shared Services & Outsourcing Week.Read More

  • Innovation in BPO purgatory, Part II: Enterprise buyers are blaming themselves for innovation failure

    May 28, 2010 |

    It is abundantly clear that enterprises buyers recognize that the blame lies a lot more in their camp than their provider's, with well over a third citing poor change management and communications as a great concern, coupled with the fact that their current governance team has little juice internally to drive an innovation agenda.Read More

  • NetSuite – the new admiral of BPaaS, Part II

    May 27, 2010 |

    The cost of managing IT infrastructure is four to five, or even ten times the license cost. It’s enormous. We’ve eliminated all the cost to manage this stuff, so that’s a huge advantage for BPOsRead More

  • Enter NetSuite – the new admiral of BPaaS?

    May 26, 2010 |

    Hot on the heels of its recent alliance annoucement with Genpact, we caught up with NetSuite CEO Zach Nelson to get his take on Business Process Outsourcing delivery, and how he intends to leverage that channel to oust incumbent ERP platforms from midmarket businesses with his cloud computing business management software suite.Read More

  • Happy 3rd Birthday, Horses for Sources

    May 25, 2010 |

    493 posts, 2386 comments and THREE YEARS later... Horses for Sources enters a fourth year of thunderous frolics... thanks for all your support and comments. Keep 'em coming!Read More

  • On your Marks, get set, RPO…

    May 22, 2010 |

    Without any doubt, the best known figure in the world of Recruitment Process Outsourcing is the all-tweeting, i-pad-wielding, champagne-supping, serial entrepreneur herself, Sue Marks, CEO of high performance talent acquisition solutions firm, Pinstripe.Read More

  • Innovation? The BPO industry needs to escape from purgatory. Part I

    May 17, 2010 |

    While there's a lot of puff coming from most providers, expectations are not being met when it comes to the actual achievement of innovation within many Business Process Outsourcing (BPO) engagements. Consequently, this improves the options for the first-time BPO buyer to select a provider that can demonstrate a proven track record of innovation, but what about the second-time buyer, rooted firmly in BPO purgatory?Read More

  • Are captives on the rebound?

    May 16, 2010 |

    So now Indian prisons are piloting BPO services for cost-savvy providers. Hmmm...Read More

  • Cloud security – a pleonasm?

    May 14, 2010 |

    Quite simply, Cloud computing represents one of the biggest opportunities and threats to IT professionals today. However, spend some with the CTOs at the likes of eBay, Amazon, etc., and their eyes will light up talking about their intense development programs, where they are training young IT talent to learn how to Cloud-enable applications that can underpin many different types of business processes. Read More

  • Introducing two new horses

    May 13, 2010 |

    As part of or new research alliance with EquaTerra, Stan Lepeak will be contributing on a broad array of global IT and business process areas. In addition, Andy Milroy joins us to add his spin on Asia/Pacific IT and BPO dynamics. Andy currently leads Frost & Sullivan's Australia and New Zealand's ICT Practice Read More