Five reasons automation may replace BPO, with Charles Sutherland

Charles Sutherland is EVP, Research at HfS (Click for bio)

On this week’s HfS Podcast, we’re talking robotics. Hot on the heels of his seminal report, Framing A Constitution for Robotistan, and his presentation at Blueprint 3.0, HfS EVP Charles Sutherland sat down with Mark Reed-Edwards to dig into the key issues around robotics and automation.

What are the five reasons automation may replace BPO as we know it today? What trends will we see over the next year to five years? Who’s leading the way? This podcast will give you the answers to those questions and more.

Charles has a webinar coming up on April 7 (The Ultimate Robotic Automation Debate), so give the podcast a listen and sign up for his webinar here.


Download the HfS Podcast here (right click for options).

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  1. […] Listen to: Five Reasons Automation May Replace BPO […]

  2. […] and value, such as SaaS-based business platforms, high-value analytics tools and skills, better automation and robotics of their processes, and simply hiring their own offshore teams to do the work, as opposed to paying the (often higher) […]

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