HfS Network

Five reasons automation may replace BPO, with Charles Sutherland

March 28, 2014 | Phil Fersht

Charles Sutherland is EVP, Research at HfS (Click for bio)

On this week's HfS Podcast, we're talking robotics. Hot on the heels of his seminal report, Framing A Constitution for Robotistan, and his presentation at Blueprint 3.0, HfS EVP Charles Sutherland sat down with Mark Reed-Edwards to dig into the key issues around robotics and automation.

What are the five reasons automation may replace BPO as we know it today? What trends will we see over the next year to five years? Who’s leading the way? This podcast will give you the answers to those questions and more.

Charles has a webinar coming up on April 7 (The Ultimate Robotic Automation Debate), so give the podcast a listen and sign up for his webinar here.

[podcast]http://www.horsesforsources.com/wp-content/uploads/2014/03/HfS-Podcast-Sutherland-Robotics-03-31-2014.mp3[/podcast]

Posted in: Analytics and Big DataBusiness Process Outsourcing (BPO)HfSResearch.com Homepage

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