Category Archives: HfSResearch.com Homepage

And it’s all going to kick off at #Nasscom_ILF today!

No more legacy as HfS reels off the insights at the 2016 Nasscom India Leadership Forum

We’re excited to speak at four sessions at Nasscom in Mumbai, culminating with our State of Industry session at 11.15 this morning

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Accenture, WNS, TCS and Cognizant make the first Pharma BPO Winner’s Circle

Welcome to the As-a-Service Economy Managing Health & Care in th

HfS analyst Barbra McGann publishes the industry’s first assessment of Service Provider performance in the Pharma R&A and Commercial Services Industry

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What type of employee are you?

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Go on – dare you to be honest =)

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Derk Erbé energizes our energy coverage at HfS

Derk Erbé is Managing Director, Research for HfS Research (click for bio)

Derk Erbé is Research Managing Director for HfS, covering Digital Business Transformation and Energy, Utilities and Resource Industries

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Why 77% of the C-Suite really want provider-replacement therapy

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Now is time for the C-Suite to step back in to broker that next wave of services transformation

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How Design Thinking could really help your brand strategy

This firm could definitely benefit from some Design Thinking to re-imagine its customer experience

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IBM, Infosys, Accenture and Cognizant lead in the industry’s first Design Thinking Blueprint

Design Thinking Blueprint

HfS unveils the industry’s first Blueprint on Design Thinking capability

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Situational awareness, good manners and the ability to communicate are the keys to success

R. Madhavan

I drew some real inspiration from this recent speech from Bollywood actor R. Madhavan

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Download the industry’s updated Robotic Process Automation maturity model

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HfS’ Charles Sutherland has updated the industry’s RPA Maturity Model. Download your copy here

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Three very handsome CEOs take on three advisors… only on HfS

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This February, three CEOs bake-off against three of the industry’s finest advisors in an unvarnished, unsponsored shootout of futuristic debate on the future of BPO.

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HfS announces expansion plans for 2016 across our analyst and commercial operations

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HfS Research, the leading analyst authority, has announced major additions to its worldwide research analyst and commercial operations as it continues its stellar growth performance

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Data is eating the services industry!

Data eating the world

Facilitating and empowering the core data of the enterprise is where the real value is – that is the “lock-in” of the future

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50% of Buyers are change imposters, so avoid them if you can!

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You must weed out the change imposters if you don’t want to go down with them

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Accenture, EXL and TCS enter Winner’s Circle in HfS Utilities BPO Blueprint

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HfS Research Director, Reetika Joshi, takes a deep look at the disruptive Utilities BPO marketplace

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HfS is back in Cambridge University for another no-cheese bake off of services leaders

This promises to be another UK style “throw the kitchen sink at everything crappy about our service industry”

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80% of outsourcing relationships fail to deliver collaborative value… so what can we do?

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Too many of today’s services relationships are just not set up to be collaborative ventures

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Why we mustn’t make the same mistakes with RPA that we made with BPO

HfS Intelligent Automation Continuum

RPA is only the first step on a journey of self-learning, self-healing, dynamic process creation and really smart decision making support for your business

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Save the dates for our 2016 HfS Buyers Summits

Next stop in the HfS quest for operational perfection... Gonville and Caius College, Cambridge

At HfS, we are thrilled to unveil our 2016 Summit Agenda, starting with a return to Cambridge University in March

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The 2016 HfS Autonomics Premier League Table

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And finally… the eagerly-awaited industry bellwether 2016 HfS Autonomics Premier League table is unveiled… Tom, firstly, what is autonomics and why is it different from RPA? Thanks Phil, before we dive into the details, let’s level set where we believe the industry is at. We have seen the market and the discussion on Intelligent Automation […]

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Finance talent: automation skills now trumping analytics skills

Need for Automation skills in F&A increasing

If finance staff are not willing to adapt to the As-a-Service world, they will be irrelevent in tomorrow’s enterprise

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