Category Archives: HfSResearch.com Homepage

Congratulations and welcome to Christa, Ned, Tom and Jamie!

hfs-announce

It gives me great pleasure to announce some imminent new analyst arrivals at HfS, in addition to announcing the promotion of a couple of guys who’ve been instrumental in the development of this business, which has literately sprung from nowhere in three years to the monstrosity it has become today

7 Comments

Corsello OnDemand… on talent management, modern marketing and a little bit more

"It's not all about social media, it's about everything that we do being be very integrated".  Jason Corsello is VP Corporate Development & Strategy at Cornerstone OnDemand

Jason Corsello didn’t just turn out to be a great analyst and one of the original HR bloggers, but he’s now honing his knowledge to be a real strategist in modern marketing plying his trade leading strategy and marketing for Cornerstone OnDemand, one of the hottest Cloud-based HR tech firms on the Nasdaq today, specializing in talent management.

1 Comment

If there’s something strange with your processes, who ya gonna call? Ghoshbusters…

Afraid of no processes:  Genpact's solution head Shantanu Ghosh

Anyone close to business services over the last decade would have crossed paths with one little guy with a huge brain: Genpact’s Shantanu Ghosh.

1 Comment

So if the rockstars have gone, what’s left in the analyst industry?

Mick_Jagger

Most of the big analyst personalities have seemingly fled the analyst industry… many for the riches on offer from their vendor clients, clearly seeing more ROI from employing them, as opposed to purchasing their firm’s services. However, this hasn’t prevented the remaining legacy purveyors of analyst services from making a living.

8 Comments

Hear Phil Fersht talk to Bill Kutik about analysts, HR and outsourcing…

Click to listen at noon Eastern time today

Hear Phil Fersht talk to Bill Kutik about analysts, HR and outsourcing…

1 Comment

Is the day of the rock star analyst officially over?

Rock-Star

There’s been a lot of backchannel lately regarding high profile analyst departures to vendor organizations, with Thomas Otter, Gartner’s hugely popular VP for Human Capital Management, hopping to SAP’s recent acquisition, SuccessFactors.

19 Comments

Why American firms are more progressive with outsourcing than the Europeans and Asians

Click to Enlarge

Why is it always the Americans at the head of the queue when it comes to increasing quarterly profit margins? But, even more intriguingly, why are they also leading the way when it comes to attempting to improve their capabilities when they outsource? Our recent State of Outsourcing Study 2013, conducted with the support of KPMG, clearly shows the differing mission-critical business motivations across the main three global regions, when it comes to outsourcing

15 Comments

The dreamSource countdown continues… Meet Mads (Part II)

Madelein Smit is ready for dreamSource... are YOU?

If you have recovered from the mental impairment caused by the really awful governance dancing, it’s time to get back to the serious discussion about the narrowing onshore/offshore cost gap, and diversity in sourcing…. so let’s visit the final part of our recent interview with Madelein Smit, outsourcing head at the global logistics giant, CEVA Logistics

1 Comment

The dreamSource countdown… Meet Mads

Madelein Smit is VP, Outsourcing at CEVA Logistics

Step-up Madelein “Mads” Smit, head of both IT and F&A outsourcing for CEVA Logistics

3 Comments

Outsourcing Executives: What’s your career narrative?

Deborah Kops is, always was, and always will be, Deborah Kops (click for bio)

I’m obsessed by careers. I spend time trying to make sense of the various and sundry twists and turns that the life’s work of those in our industry seem to take. And I look closely for patterns.

12 Comments

Phil Fersht re-instated as CEO of HfS, despite his April-foolery

Please tell us you didn't fall for it again?

Isn’t it amazing how someone can pull off a prank on 1st April every year and STILL many of you fall for it?

Leave a comment

Phil Fersht steps down as HfS CEO

Members of the HfS analyst team remain focused, despite their wayward leader

After more than three years at the helm of research organization HfS Research, Phil Fersht will be stepping down as CEO to “pursue other interests”. The HfS advisory board is meeting later this week to discuss potential replacements.

19 Comments

Step aside Magic Quadrant, hello Blueprint

Click to access the first HfS Blueprint Report (premium HfS subscribers only)

After three years of hard labor, we, at HfS, are proud to launch our first “HfS Blueprint” that we believe is the a revolutionary crowdsourced methodology for evaluating business and IT service providers.

16 Comments

Cheap and cheerful: Is this really as good as it gets for IT Outsourcing?

Click to Enlarge

ITO maybe a commodity business, but a new wave of collaborative BPO services is beginning to show the way

13 Comments

No Payne no Gain for a Chief Customer Officer… Part II

Bill Payne is IBM's CRM Services lead

In case you missed IBM’s CRM Chief Bill Payne’s return to blog-stardom during Part I, he discussed his vision for the creation of a “Chief Customer Officer” position within companies, who would report directly to the CEO. In Part II, Bill discusses shifting mindsets, the impact of analytics and evolution of outcome-centric engagements impacting the marketing function…

Leave a comment

Why the mid-market is the mother-in-law of outsourcing

I want the best SaaS platform, some great BPO and a bunch of data scientists...

When it comes to outsourcing, dealing with the middle-market has been somewhat akin to dealing with the mother-in-law: can be awkward to deal with, very hard to please, and always has complex demands on your patience and resources.

15 Comments

If SAP is like “pouring concrete into a company”, isn’t it time to reinvent business processes?

Susan_Scrupski

I wanted to introduce a spectacular new personality into the HfS family, Susan Scrupski, a legendary figure in the worlds of disruptive technology and social business – and Fast Company’s “Most Influential Women in Technology” in 2010 – who’s embarked on a pivotal new project with us entitled “Business Process Reinvention”

8 Comments

A fiesta of financial services and analytics hits mid-town next week

EXL Event Logo

There’s an Analytics for Banking, Finance & Insurance event in New York next week, and HfS Research is strolling down the I-95 to study the cerebral-ness.

Leave a comment

It’s true! Freakonomics’ Stephen Dubner is coming to dreamSource…

dreamsource image

If you’ve ever had some to read Freakonomics, you’ll know how excited we are to announce that co-author Steven Dubner has agreed to speak at our dreamSource event this spring.

2 Comments

No Payne no Gain for a Chief Customer Officer… Part I

Bill Payne is Vice President, CRM and Industries at IBM Global Services

IBM’s Bill Payne talks to HfS about his refining vision for the future marketing function and, perhaps most importantly, how today’s businesses need to manage their most precious assets in the face of such fundamental change – their customers.

1 Comment