Phil Fersht interviews Carole Murphy, Capgemini’s Head of BPO Business Transformation Services
Architecting a BPO solution is not all that different from being a writer of a comedy movie, whether that writer happens to be based in Hollywood, London, Paris or Mumbai.
On behalf of HfS and KPMG, we very much appreciate your participation in this pivotal research study that delves into whether value beyond cost is being achieved with sourcing frameworks
The 2014 Analyst Value Survey canvassed the views of 1093 enterprises, analysts and vendor consumers of research
Charles Sutherland shares thoughts on NASSCOM’s ambition to grow Business Process exports from $20 Billion in 2014 to $50 Billion by 2020.
We called it three years’ ago and we can now officially proclaim that the industry, once known as research, is close to meeting its maker
Let’s take a peak at the providers putting themselves in the firing line for the Chicago Blueprint Summit this Fall
Did you hear the one about the Mamil (middle aged man in lycra), who got off his bike, donned a suit and tie and joined a Big 4 consulting firm to wax lyrical about sourcing strategy?
Mike Beals talks to HfS readers about his new HfS Blueprint Report, “Shared Services & Outsourcing Governance Solutions”
Time to crack open a cold one, turn up the volume… and relax!
The 2014 Talent Acquisition Services Blueprint: Defining and Sourcing the Talent you need in today’s Digitally-challenged marketplace