Category Archives: HfSResearch.com Homepage

Murphy’s BPO Law

Carole Murphy is Capgemini's Head of BPO Business Transformation

Phil Fersht interviews Carole Murphy, Capgemini’s Head of BPO Business Transformation Services

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Deconstructing your manual BPO activities for the As-a-Service Economy

Charles Sutherland (pictured right) deconstructs BPO with Tom Ivory in a Dallas parking lot

Architecting a BPO solution is not all that different from being a writer of a comedy movie, whether that writer happens to be based in Hollywood, London, Paris or Mumbai.

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Are you really getting value beyond cost from your sourcing strategy?

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On behalf of HfS and KPMG, we very much appreciate your participation in this pivotal research study that delves into whether value beyond cost is being achieved with sourcing frameworks

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HfS leads analysts firms for value both in Europe and globally

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The 2014 Analyst Value Survey canvassed the views of 1093 enterprises, analysts and vendor consumers of research

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More hope less fear, please – Digital is not only changing the way we work, it’s improving it

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The world of work’s just so much more interesting and rewarding today that it was even five years’ ago

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1093 research influencers have spoken: HfS leads the analyst industry for growing influence

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1100 research buyers: HfS Research’s influence increases more than all the analyst firms

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Cooking up NASSCOM’s $50 billion Bangalore biryani

Charles Sutherland closes out this year's Nasscom BPM Summit in Bangalore

Charles Sutherland shares thoughts on NASSCOM’s ambition to grow Business Process exports from $20 Billion in 2014 to $50 Billion by 2020.

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Have most analysts completely given up doing “research”?

Is the analyst business stuck in the trough of disillusionment?

We called it three years’ ago and we can now officially proclaim that the industry, once known as research, is close to meeting its maker

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Cognizant makes the biggest bet ever by an Indian services provider. This is a big bloody deal…

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Cognizant has upped the ante; now it’s time for the ambitious providers to open their war-chests

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The C-Suite sourcing elite gathers in Chicago this Fall… let’s meet the providers

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Let’s take a peak at the providers putting themselves in the firing line for the Chicago Blueprint Summit this Fall

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Shamelessly Shamus: Why Europe is positioned to leapfrog the United States

Shamus Rae is Partner at KPMG and Heads Operational Transformation in Europe

Did you hear the one about the Mamil (middle aged man in lycra), who got off his bike, donned a suit and tie and joined a Big 4 consulting firm to wax lyrical about sourcing strategy?

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Welcome to the era of churn, where 50% of outsourcing contracts are at risk

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Clients are genuinely walking away from outsourcing relationships which provide mediocre value

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Welcome to the being-disrupted IT Outsourcing provider landscape

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With 50% of IT outsourcing deals at risk, how are IT Outsourcing providers being perceived?

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The powerhouses of global sourcing are meeting in Chicago this Fall… can you really afford not to be there?

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The famous HfS Blueprint Sessions are back stateside to rattle the global services and outsourcing industry like never before

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ISG, Enlighta and KPMG make the Winner’s Circle for Governance Solutions

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Mike Beals talks to HfS readers about his new HfS Blueprint Report, “Shared Services & Outsourcing Governance Solutions”

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Time for the HfS summer chillax movie… go on, you know you want to see it

Time to crack open a cold one, turn up the volume… and relax!

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How can we re-humanize the enterprise with two-thirds of staff becoming irrelevant, a similar number sick of their employers

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There needs to be a significant mindset change from both employers and their staff to re-humanize the enterprise

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Welcome to the age of Digital cruelty, where two-thirds of operational jobs are under threat

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Organizations have been trying to reduce their labor costs for decades, but something feels very different about the new Digital reality in which we operate.

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The 2014 Talent Acquisition Services Blueprint: Which providers are delivering in today’s Digitally-challenged marketplace?

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The 2014 Talent Acquisition Services Blueprint: Defining and Sourcing the Talent you need in today’s Digitally-challenged marketplace

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What’s the real impact of Digital Technologies on Outsourcing and Shared Services?

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The business world is fundamentally shifting, but do our organizations really need to reinvent their operating models to stay ahead of the curve?

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