It gives me great pleasure to announce some imminent new analyst arrivals at HfS, in addition to announcing the promotion of a couple of guys who’ve been instrumental in the development of this business, which has literately sprung from nowhere in three years to the monstrosity it has become today
Jason Corsello didn’t just turn out to be a great analyst and one of the original HR bloggers, but he’s now honing his knowledge to be a real strategist in modern marketing plying his trade leading strategy and marketing for Cornerstone OnDemand, one of the hottest Cloud-based HR tech firms on the Nasdaq today, specializing in talent management.
Anyone close to business services over the last decade would have crossed paths with one little guy with a huge brain: Genpact’s Shantanu Ghosh.
Most of the big analyst personalities have seemingly fled the analyst industry… many for the riches on offer from their vendor clients, clearly seeing more ROI from employing them, as opposed to purchasing their firm’s services. However, this hasn’t prevented the remaining legacy purveyors of analyst services from making a living.
Hear Phil Fersht talk to Bill Kutik about analysts, HR and outsourcing…
There’s been a lot of backchannel lately regarding high profile analyst departures to vendor organizations, with Thomas Otter, Gartner’s hugely popular VP for Human Capital Management, hopping to SAP’s recent acquisition, SuccessFactors.
Why is it always the Americans at the head of the queue when it comes to increasing quarterly profit margins? But, even more intriguingly, why are they also leading the way when it comes to attempting to improve their capabilities when they outsource? Our recent State of Outsourcing Study 2013, conducted with the support of KPMG, clearly shows the differing mission-critical business motivations across the main three global regions, when it comes to outsourcing
If you have recovered from the mental impairment caused by the really awful governance dancing, it’s time to get back to the serious discussion about the narrowing onshore/offshore cost gap, and diversity in sourcing…. so let’s visit the final part of our recent interview with Madelein Smit, outsourcing head at the global logistics giant, CEVA Logistics
Step-up Madelein “Mads” Smit, head of both IT and F&A outsourcing for CEVA Logistics
I’m obsessed by careers. I spend time trying to make sense of the various and sundry twists and turns that the life’s work of those in our industry seem to take. And I look closely for patterns.
Isn’t it amazing how someone can pull off a prank on 1st April every year and STILL many of you fall for it?
After more than three years at the helm of research organization HfS Research, Phil Fersht will be stepping down as CEO to “pursue other interests”. The HfS advisory board is meeting later this week to discuss potential replacements.
After three years of hard labor, we, at HfS, are proud to launch our first “HfS Blueprint” that we believe is the a revolutionary crowdsourced methodology for evaluating business and IT service providers.
ITO maybe a commodity business, but a new wave of collaborative BPO services is beginning to show the way
In case you missed IBM’s CRM Chief Bill Payne’s return to blog-stardom during Part I, he discussed his vision for the creation of a “Chief Customer Officer” position within companies, who would report directly to the CEO. In Part II, Bill discusses shifting mindsets, the impact of analytics and evolution of outcome-centric engagements impacting the marketing function…
When it comes to outsourcing, dealing with the middle-market has been somewhat akin to dealing with the mother-in-law: can be awkward to deal with, very hard to please, and always has complex demands on your patience and resources.
I wanted to introduce a spectacular new personality into the HfS family, Susan Scrupski, a legendary figure in the worlds of disruptive technology and social business – and Fast Company’s “Most Influential Women in Technology” in 2010 – who’s embarked on a pivotal new project with us entitled “Business Process Reinvention”
There’s an Analytics for Banking, Finance & Insurance event in New York next week, and HfS Research is strolling down the I-95 to study the cerebral-ness.
If you’ve ever had some to read Freakonomics, you’ll know how excited we are to announce that co-author Steven Dubner has agreed to speak at our dreamSource event this spring.
IBM’s Bill Payne talks to HfS about his refining vision for the future marketing function and, perhaps most importantly, how today’s businesses need to manage their most precious assets in the face of such fundamental change – their customers.
Research, Insight, and Advice for Buyers of Global Services
HfS Sourcing Executive Council
HfS and the Future of Outsourcing
Smart Governance: Managing the GBS Landscape
HfS PriceIndicator: For Precision Sourcing Decisions
Banking and Financial Services Sourcing Landscape
HfS and the Healthcare Industry Landscape
Global Service Providers Target Pharma and Biotech
Social Business and Disruptive Technologies
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