Category Archives: HfSResearch.com Homepage

Atos and Xerox exchange holiday gifts, but can they disrupt a market asleep at the wheel?

xerox-ITO-xmas

This transaction focuses both service providers on their strengths and will help them be more effective in the emerging As-a-Service Economy

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TCS, Accenture and Tech Mahindra take the Top Spots for Telecom Operations Services

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HfS releases the first Blueprint into Telecom Operations Services, led by Principal Analyst Pareekh Jain

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Missed the 2015 HfS Research Agenda Web-Session? Then here’s the replay…

Hear from the HfS analyst practice leaderships this Thursday.  Click to Register now

Want to hear what HfS is covering in 2015 before our competitors rip us off?

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Gartner, HfS and Forrester top the Analyst Firm of the Year awards, voted by 1100 research consumers

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Gartner, HfS and Forrester top the Analyst Firm of the Year awards, voted by 1100 research consumers

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Finally… the great Alsbridge Europe mystery unravelled

Chip Wagner is Chief Executive Officer, Alsbridge

Alsbridge CEO Chip Wagner talks to HfS about its new European growth strategy… and a few other things

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Time for outsourcing service providers to tone down the sales BS

Unimpressed

Service providers need to prove they are agents of value, not devils of extracting low-value margins.

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Accenture, Cognizant, Wipro and Infosys are the marketing and digital customer experience services front runners

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HfS unveils the first industry Blueprint that looks at Marketing Operations and Digital Customer Experience Management Services

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The Twelve Tenets of Trust

12-Tenets

One core element is needed for enterprises to get through the next 12 months, let along the next 12 years: Trust

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The three dirtiest phrases in services

Suffering Succotash

Here are three phrases that are today’s big no-nos

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The raw truth about outsourcing: 83% of outsourcing customers would not go back, despite three-in-four failing to achieve value beyond cost

Outcomes

Most enterprises are pleased they moved into an outsourcing model, but have recognized they need to make significant changes to the way they manage their service provider relationships

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Gianni Giacomelli… he lived in Delhi

Gianni Giacomelli is SVP and CMO for Genpact (Click for Bio)

Genpact’s Gianni Giacomelli talks to HfS’ Phil Fersht

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Why we need to stop boring ourselves to death and focus on what really matters: building TRUST

Bored

The biggest disruptive trend on the horizon is TRUST

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Did you get with the As-A-Service program in Chicago?

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Next week, in Chicago, we will stare at that wall we’ve hit, and collectively figure out how to jump over it. So without further ado, pop in your headphones, turn up the volume and enjoy!

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The Evolving Maturity of Robotic Process Automation

Charles Sutherland closes out this year's Nasscom BPM Summit in Bangalore

The HfS RPA Maturity Model assesses where an individual service provider sits with regards to the maturity of its RPA strategy

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The Ten Tenets Driving the As-a-Service Economy

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As the As-a-Service Economy continues to emerge and evolve, it is the belief of HfS that the model will follow ten key tenets

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Is your Service Provider genuinely investing in As-a-Service Capabilities?

Mickey_As-a-Service

How can we be sure service providers are making the financial commitments needed to be effective in the emerging As-a-Service Economy?

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Why some service providers are grimly clinging onto the labor-arbitrage model

Hanging-on-for-dear-life

A new breed of provider has to emerge, which can disrupt the legacy labor-based model

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If anyone can, Barbra McGann can…

Barbra Sheridan McGann joins HfS as Senior Vice President, Research

Barbra Sheridan McGann talks to HfS about her exciting new analyst role with the firm

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Why Cloud-centric services are critical to the survival of service providers in today’s As-a-Service Economy

HfS analyst Ned May is author of new report "The Cloud's Impact on IT Services Providers"

Cloud-centric delivery is the only true direction service providers can take, if they want to be around in another couple of years

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Murphy’s BPO Law

Carole Murphy is Capgemini's Head of BPO Business Transformation

Phil Fersht interviews Carole Murphy, Capgemini’s Head of BPO Business Transformation Services

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