Category Archives: HfSResearch.com Homepage

Genpact feasts on Pharmalink to take on Accenture in the life sciences regulatory space

Gen-Pharm

Genpact today announced the acquisition of Pharmalink Consulting a global provider of regulatory services to the life sciences industry

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HfS unveils the first Robotic Premier League Table

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After all the hype, HfS unveils the first Robotic Premier League Table of service providers delivering robotic automation to their clients

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Cogny cogitates on a new industrial revolution

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Genpact’s Patrick Cogny talks to Phil Fersht about how the firm is approaching the manufacturing sector with what he calls the “New Industrial Revolution”

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TCS breaks into the HfS Global IT Services Top 10, with Cognizant poised to follow

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As we predicted last year, TCS has now become the first of the Indian majors to break the IT Services Top 10 for revenues, replacing CGI

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Learn all about neocortical cloning of the dynamic core… you know you want to

robots-dancing-REVISED

Where else can you hear a discussion about reproducing the cerebral cortex in a piece of software?

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Accenture de-emphasizes the term “outsourcing” – is this the final death knell for the O word?

outsourcing-tombstone

Accenture’s dropping the term “outsourcing” from its strategy line is the most significant yet in terms of rebranding the outsourcing business

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Moving Mountains with Mike, Part 2

Here’s the second tranche or our interview with outsourcing hall-of-famer, and the man who’s steered Accenture’s BPO juggernaut these past few years, Mike Salvino.

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This week on the HfS Podcast: Major Trends in IT Operations and Service Management Software

The ITOSMS market is in transition, so Mark Reed-Edwards got together with Dr. Thomas Mendel, Senior VP, at HfS Research to discuss it in the HfS Podcast.

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HfS and Blue Prism partner to develop automated analyst solutions

Meet Clive: Robo-Analyst Prototype

Industry analyst firm HfS Research has today announced a strategic partnership with leading Robotic Automation software company, Blue Prism to develop the first automated analyst prototype

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Why the outsourcing industry is so horrible at marketing itself

Titanic_Blog

One fact I would challenge anyone on is the abject failure of the outsourcing industry to market itself

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Five reasons automation may replace BPO, with Charles Sutherland

Hot on the heels of his seminal report, Framing A Constitution for Robotistan, HfS’ Charles Sutherland sat down with Mark Reed-Edwards to dig into the key issues around robotics and automation

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The Indian majors double their market share in just four years – what’s the secret and can they be stopped?

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It may be harder for some of the traditional providers to fight their way back into the services game than the Indian majors to continue their surge

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Is BPO on the brink of a technology revolution?

Crossing the Chasm

Why BPO clients which have tech-enabled their processes are achieving better performance and outcomes

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This week on the HfS Podcast: The Present and Future of Enterprise Mobility

On the latest HfS Podcast, Mark Reed-Edwards talks with Ned May, Senior Vice President, Research at HfS and author of the new HfS Blueprint: Enterprise Mobility Services

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Moving mountains with Mike, part 1

Mike Salvino is Group Chief Executive, BPO at Accenture (click for bio)

Phil Fersht interviews Accenture’s Group Chief Executive for BPO, Mike Salvino

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The Progressive BPO Train has left the Station – is IBM on it?

Train to the Progression

We would have major concerns about IBM’s positioning for Progressive BPO services, were IBM to seek to sell off the lower-margin elements of its F&A, Procurement or HR businesses, like it has with its customer services BPO business.

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This week on the HfS Podcast: Doing Less With More

HfS SVP, Research, Christa Degnan Manning just published some scorching hot new research (Doing Less With More) on what it will take to make workers more productive and engaged. Based on research of nearly 5,000 employees worldwide, the survey also assessed human resources service providers in rewards, remuneration, and recognition (including payroll, benefits, and employee contact [...]

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Ready for the ultimate robotic process automation debate?

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At long last… we have everything you’ve ever wanted to know about Robotic Process Automation and never dared to ask

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Keshav’s Kingdom

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Keshav Murugesh, CEO of WNS Global Services, talks a little about himself, WNS and his vision for the future of the BPO industry

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Automation killed the gamification star

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Even back in ’79 the world was already beginning to zone in on the power of automation

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