Category Archives: HfSResearch.com Homepage

Dallas, we have a problem: Advisors struggling to deliver Expertise-as-a-Service

Dallas-we-have-a-problem

Consultants are supposed to be like doctors – they need to use the latest tools, technologies and knowledge at their disposal to help their clients

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Speed dating their way to a quick divorce… Rick Simmonds talks up his new advisory firm Aecus

Rick Simmonds, Founder and Managing Partner, Aecus

What about the UK advisory firm formerly known as “Alsbridge Plc”? Answer, it renamed itself “Aecus”, named after one of the sons of Zeus. Phil Fersht talks to Rick Simmonds about where the direction the new firm is taking

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Skill not Scale, Part II: Europe poses the biggest opportunity as As-a-Service models emerge

There clearly is a need for more flexible labor in many European countries, and the ability to source skills “As-a-Service” from providers is becoming increasingly appealing

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Cost is the New Black: The Overbearing Paradoxical C-Suite Imperative for 2015

cost-new-black

60% of enterprise C-Suites are actively seeking to reduce their reliance on labor in their operations – but most are discovering they need to work smarter before they can work cheaper.

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The greatest nearshore location of all… Nova Scotia

Where better to process your insurance claims?

Yes, I actually believe this is a great province to invest in the talent and resources and we’ll shortly be able to share the news of a major new As-a-Service investment in the region from one of the Indian-heritage global service providers.

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Skill not Scale: The Massive Opportunity Awaiting the Services Industry

Opportunities_Ahead

There needs to be a coming-together of consulting and outsourcing service delivery, the likes of which we have yet to see at a broad scale in the services industry

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Unveiling the 2015 Robotic Premier League Table: HP, TCS and IBM are setting the pace

RPL Logo 2015

Congratulations to HP, TCS, IBM, Sutherland Global Services and Genpact for topping the 2015 Robotic Premier League table

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The Ten Tenets Driving the As-a-Service Economy

As-a-Service-Economy

As the As-a-Service Economy continues to emerge and evolve, it is the belief of HfS that the model will follow ten key tenets

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Here are our Autonabilized 2015 HfS predictions

Robo-analysts

17 Killer Predictions from the HfS analyst team. All of these will happen too…

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When Blood is Sikka than Water: Vishal’s Infy Honeymoon has some Legs

Vishal Sikka (pictured right) is CEO, Infosys Technologies

New Infosys CEO, Vishal Sikka, talks to HfS’ Phil Fersht

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Atos and Xerox exchange holiday gifts, but can they disrupt a market asleep at the wheel?

xerox-ITO-xmas

This transaction focuses both service providers on their strengths and will help them be more effective in the emerging As-a-Service Economy

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TCS, Accenture and Tech Mahindra take the Top Spots for Telecom Operations Services

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HfS releases the first Blueprint into Telecom Operations Services, led by Principal Analyst Pareekh Jain

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Missed the 2015 HfS Research Agenda Web-Session? Then here’s the replay…

Hear from the HfS analyst practice leaderships this Thursday.  Click to Register now

Want to hear what HfS is covering in 2015 before our competitors rip us off?

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Gartner, HfS and Forrester top the Analyst Firm of the Year awards, voted by 1100 research consumers

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Gartner, HfS and Forrester top the Analyst Firm of the Year awards, voted by 1100 research consumers

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Finally… the great Alsbridge Europe mystery unravelled

Chip Wagner is Chief Executive Officer, Alsbridge

Alsbridge CEO Chip Wagner talks to HfS about its new European growth strategy… and a few other things

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Time for outsourcing service providers to tone down the sales BS

Unimpressed

Service providers need to prove they are agents of value, not devils of extracting low-value margins.

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Accenture, Cognizant, Wipro and Infosys are the marketing and digital customer experience services front runners

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HfS unveils the first industry Blueprint that looks at Marketing Operations and Digital Customer Experience Management Services

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The Twelve Tenets of Trust

12-Tenets

One core element is needed for enterprises to get through the next 12 months, let along the next 12 years: Trust

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The three dirtiest phrases in services

Suffering Succotash

Here are three phrases that are today’s big no-nos

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The raw truth about outsourcing: 83% of outsourcing customers would not go back, despite three-in-four failing to achieve value beyond cost

Outcomes

Most enterprises are pleased they moved into an outsourcing model, but have recognized they need to make significant changes to the way they manage their service provider relationships

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