Cognizant has upped the ante; now it's time for the ambitious providers to open their war-chests
Organizations have been trying to reduce their labor costs for decades, but something feels very different about the new Digital reality in which we operate.
The services world has already started to change - and those who are only just realizing this may already be too late
Until our industry takes the painful steps to fix the current legacy it has created, many will likely fail in creating a new era of Digital services
Simply plastering more and more lipstick on the same old pig is eventually going to fail for many as Integrated Global Services becomes the future model of choice
Close to a third of enterprises are increasing the offshore component with their service providers, and a fifth with their own shared services