HfS Network

Are captives on the rebound?

May 16, 2010 | Phil Fersht

You are not permitted to process any receivables...

So now Indian prisons are piloting BPO services  for cost-savvy providers.  Hmmm...

Some advantages:

  • Very low attrition (dependent upon prison security)
  • Wide range of available skills
  • Extremely low cost

Some disadvantages:

  • Concerns over use of voice work...  "How can I help you, kind Sir..."
  • Might cause a few minor branding issues for providers
  • Lift-and-shift options are limited unless you can convice your whole finance department to raid the local bank with AK47s

HfS opinion:

A great strategy for locking in your clients, but they may feel a bit robbed.  So not a lot of change there then :)

Posted in: Absolutely Meaningless Comedy

2

1 Comments

2 Comments

  1. Jim Parsons
    Posted May 16, 2010 10:32 PM | Permalink Reply

    That's very funny, Phil :)

  2. Chris Jacobs
    Posted Jun 04, 2010 07:14 AM | Permalink Reply

    At least we know that the data and IP will be locked down securely. No escaping from that.....

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