…and the more serious moments of ’09

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And now we can finally put that year to bed, surely we can look forward to a more normal 2010.  Of course we can ;)

 

 

Here are some of the more serious moods and moments from a rather epic year in our industry…in chronologial order:

Satyam: It was like riding a tiger, not knowing how to get off without being eaten

Think before you fire: The cost of replacing IT talent

Forget 2006, let's go back to '96

Global business on a Knife-edge: Bonuses, H-1Bs and Naïve Protectionism


Where should outsourcing vendors invest their marketing dollars in this climate?

Datamonitor goes to Hollywood

The politics of offshoring: all talk, no action

White water canoeing with Newt Gingrich

Why the lay-off culture is far more damaging than offshoring

Phil Fersht on service provider rankings: make the experts accountable, not faceless brands

Executive ADD: The disruptive scourge of social networks in the services industry

The next stage of industry development: Co-learning partnerships, not mega-mergers

Who's looking out for the US business these days?

Is this "2001 all over again" for outsourcing?

The entire Great Recession of 2008-2009: Blogged for the outsourcing industry

The future of the sourcing industry: DNA and industry knowledge trump scale

Crash and Learn: is TPI's "quartus horribilis" reflective of the sourcing industry at large?

Introducing new-age BPO: the standardization/personalization balance

Is this a good climate to take a career "risk"? Or is it riskier staying where you are?

The Dell finally tolls – but is this the right fit? 

Xerox copies Dell's example and acquires ACS, but again, where's the fit?

The art of blog: credibility is in the eye of the beholder

Forget Platform BPO, it's really about the Business Services Cloud (Part I)

Sitting on a shrinking business and afraid to change

Business and friendship: it's all about professional respect

Insecurity is the modern corporate disease

Can IT overcome its credibility crisis?

The "new normal" in the outsourcing delivery business

2010 Predictions for the Outsourcing Industry

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2 Comments

  1. Alan Johnson
    Posted December 31, 2009 at 7:50 am | Permalink

    Phil,

    Thanks for providing such great insights this year – both funny and serious :)

    Here’s to more in 2010,

    Alan

  2. Stephen Cohen
    Posted December 31, 2009 at 1:56 pm | Permalink

    Thanks for the entertainment and thought-leadership Mr F. Looking forward to more of the same in ’10,

    Stephen C.

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