Monthly Archives: November 2008

How should companies approach outsourcing in this economy?

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Ford: outsource only where it makes long-term strategic sense

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Investing in the right vehicles for change

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Smarter and smaller: banks bank on BPO

I am delighted to introduce a long-time industry friend, and one of the pioneering executives in the world of financial services BPO:  Michael Koontz. Michael has spent most of his career (14 years, in fact) helping steer Wachovia’s BPO strategy, where he led over 130 transitions, managed over 1000 SLAs, over four countries and three [...]

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You know you’re doing something right…

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Getting the fundamentals right

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Outsourcing: cash, growth and hedge-trimming

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The change imperative: it’s back-to-basics time

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Wipro brews Brazilian BPO

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Can flagging industries be replaced by BPO services?

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SAP plays it safe, with some positive signs ahead

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