AMR Research’s CEO, Tony Friscia, delivered a superb analogy that software and golf are more related than we may think:
"A large percentage of golfers bought new golf clubs every two to three years. Yet the average golf handicap hasn’t dropped one point… for either you or me. But in the hands of Tiger Woods, that technology makes a tremendous difference, which is why some of these technologies are prohibited on the pro tour"
I’d even go as far as using this analogy to describe the relationship between an enterprise and its outsourcing provider. The provider provides the golf clubs, but ultimately it’s the buyer who is making the shots…
Posted in : Business Process Outsourcing (BPO)