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New HfS Market Landscape: Is insurance BPO ready to grow up?
The global insurance industry faces a challenging and unprecedented market environment; insurance premiums are falling, and insurance firms' profitability is nowhere near the pre-recession era. Added to this, insurers in the US and Europe need to battle several regulatory and compliance requirements in the next few years. HfS Research's new market landscape report entitled "Is Global Insurance BPO ready to grow up?" discusses these issues at length.Read More
Preaching Process with Pramod, Part III: What if you can build a true back-office-in-the-box, based on the Cloud and ERP platforms, which costs a fraction of what it used to?
At long last, we come to the final part of our interview with Genpact's President and CEO, Pramod Bhasin. Phil Fersht and Pramod discuss the future of process consulting, where labor arbitrage is heading, more about the Cloud, and a some advice for today's budding sourcing executives.Read More
No Payne, no Gain… it’s paradise as usual with IBM’s Bill Payne
Step up Bill Payne, IBM's Vice President for Global CRM and Industries Managed Business Process ServicesRead More
The new relentless economy: why it’s time to stop being scared
People are scared right now – they feel threatened and are struggling to visualize where their careers are heading, where their organizations are heading, where the economy is heading. But why be scared? Shouldn’t we be filled with hope with this revitalized quest for improvement?Read More
Bill and Phil… uncensored, unfettered, unrestrained
Horses for Sources Founder and CEO, Phil Fersht, is interviewed on the future of the HR Outsourcing industry by HR Technology Columnist Bill Kutik on the Bill Kutik Radio Show. Tuned is today at 12.00pm Eastern Standard time: http://www.billkutikradioshow.comRead More
The Industry Speaks, Part II: When the labor arbitrage deals dry-up (and they will), customers will select vendors that can deliver business-value beyond basic low-cost services
let's talk about outsourcing vendors, and what on earth they are going to do when these tasty labor-arbitrage deals start to fizzle-out. Read More
