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Time for HP to shephurd its BPO business
When Mark Hurd took up the reins as HP's boss back in 2005, the company badly needed him to stabilize the business, drive up the stock price, and add discipline and cost-control into many of its global operations. And whatever the reason for his demise (quite frankly, he's not Tiger Woods, so who cares?), he's done what HP needed him to do - and this is a good time to put someone else at the helm who can start closing the gap with IBM and others. In fact, he should have gone sooner, because there's a lot of ground to be made up right across the board. One of those is a flagging BPO business that had outperformed anyone's expectations before the EDS merger threw it into a confused shambles.Read More
Hewitt into AON: a sad, bad day for HR Outsourcing?
Waking up this morning to hear the news of Hewitt's acquisition by AON signalled a sad, bad day for HR Outsourcing. The HRO industry is now consolidating faster than any of us imagined... forget ADP/Workscape, this is BIG - and leaves the global HRO market with three major global HRO enterprise-level providers - IBM, NGA and Xerox (ACS) Read More
BPO’s billion dollar best-kept secret: Part I
There are a lot of secrets in the BPO business, however, one best-kept secret that is worth revealing, is the Xchanging story. The the UK-headquartered firm is the largest purelay BPO provider today, with revenues over $1.1bn. Read More
Preaching Process with Pramod: Genpact’s CEO discusses the New Relentless Economy, Part I
In order to help us grasp how the global provider community is reponding to this new relentless environment, we have engaged a number of CEOs of the leading providers to share with us their frank views of the changing world, how they survived the Recession, and how they intend to shape their business to support tomorrow's winners.To begin this series, we caught up with Genpact's President and CEO, Pramod Bhasin, and are delighted to feature some his thoughts from a very engaging discussion Read More
Talent Management vs. HRO – it’s not an “either or” proposition
If you've ever ventured into the brave world of HR Outsourcing (and you need to be brave...) the chances are you'll hear the views of Ceridian's Keith Strodtman. Read More
