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Category: Business Process Outsourcing (BPO)
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Congratulations and welcome to Christa, Ned, Tom and Jamie!
It gives me great pleasure to announce some imminent new analyst arrivals at HfS, in addition to announcing the promotion of a couple of guys who've been instrumental in the development of this business, which has literately sprung from nowhere in three years to the monstrosity it has become todayRead More
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So… are these the world’s best outsourcing advisors?
The IAOP has announced it's 2013 "best outsourcing advisors", and kudos to my former employer, Deloitte, for coming top. Credit has to go out to Peter Lowes and his Outsourcing Advisory Services group for their achievement. In addition, KPMG's Shared Services and Advisory Group, led my Cliff Justice, finished in second place - a strong showing and justification of their 2011 acquisition of EquaTerra. The biggest surprises, however, are the absences of ISG, the largest transaction advisor of outsourcing contracts, and PwC...Read More
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Replay of last week’s webinar: A Tour of Robotistan Outsourcing’s Cheapest Destination
Replay of last week's webinar: A Tour of Robotistan Outsourcing's Cheapest DestinationRead More
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The dreamSource files… There are too many kings of bullsh*t who still sail through these training certifications
There are too many kings of bullsh*t who still sail through these training certificationsRead More
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The dreamSource files… Gartner only focuses on “step 1” for outsourcing. We’re all way beyond that
And over at dreamSource, where 82% of the buyers have never completed a training class for outsourcing or shared services governanceRead More
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The dreamSource files… I can train my people to have technical skills, but I can’t give them a personality transplant
And over at dreamSource, where 48% of the buyers have experienced strategic skills becoming more important than tactical skills for managing their outsourcing engagements, since they embarked on their initiativeRead More
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The dreamSource files… it’s not fair to place the change management onus onto the provider, it’s our accountability to change
And over at dreamSource, where 72% of the buyers work in company's where the CEO on down focus predominantly on cost... Read More
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The dreamSource files… you really think, in three months, you can transform what took us 30 years to build?
Welcome to dreamSource, where 73% of providers worry they may get fired for only delivering what was agreed in the contractRead More
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If there’s something strange with your processes, who ya gonna call? Ghoshbusters…
Anyone close to business services over the last decade would have crossed paths with one little guy with a huge brain: Genpact's Shantanu Ghosh. Read More
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Hear Phil Fersht talk to Bill Kutik about analysts, HR and outsourcing…
Hear Phil Fersht talk to Bill Kutik about analysts, HR and outsourcing...Read More
