Month: January 2016
Accenture, EXL and TCS enter Winner’s Circle in HfS Utilities BPO Blueprint
HfS Research Director, Reetika Joshi, takes a deep look at the disruptive Utilities BPO marketplaceRead More
The discussion thread that defines us? Traumatic 2016… Survive the race to the bottom!
2016 is the year that will separate the service dinosaurs from the savvy cannibalizersRead More