No, we haven't quite emulated McKinsey (just yet), but we have managed to acquire a genuine ivory tower from where we can postulate and preach to the masses... by hiring Tom Ivory. Yes, the Tom Ivory, who once had the audacity to work for research firm Tower Group, where his email address actually was email@example.com...
Tom's joined HfS' leadership lead as our Vice President for Client Services to prove that we do actually care about our clients. No really, we care. Despite all out abuse, criticism, mickey-taking and berating, we do want our clients to stay with us - which is why we hired an incredibly tenacious account director with the face of an angel.
Prior to joining HfS Research, Tom served as a Regional Sales Manager for Metastorm (acquired by OpenText in 2011), a leading provider of business process management software. In that role, he successfully managed a territory enabling Fortune 50 companies in the manufacturing, retail and telecommunications industries to improve operational excellence, transformation and business process efficiency. Prior to this appointment, Tom was Manager of Strategic Accounts for TowerGroup (acquired by Corporate Executive Board in 2009). During his tenure at TowerGroup, Tom grew revenue among strategic accounts such as Goldman Sachs, Wells Fargo and JP Morgan Chase and strengthened client relationships by consistently delivering solutions for the challenging and dynamic business and technology needs of the Banking, Insurance and Capital Markets industries.
Tom's excellent buy-side relationships will be extremely valuable for HfS as we grow our research advisory business, expand our HfS-25 buyers' council and (soon-to-be-launched) price-benchmarking services. We have also charged him with looking after some of our favorite existing clients, whom we promise we really do care about...
Tom lives in Dallas with his wife Lindsay and their two sons Carter and Cameron. He enjoys travelling around the world with his wife and experiencing new cultures. When he is back at home in Dallas he can usually be found cycling or running around White Rock Lake.
Tom holds a bachelor's degree from the University of North Carolina at Chapel Hill.
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