HfS Network

Finally... a new acronym for BPO!

April 07, 2012 | Phil Fersht

Posted in: Absolutely Meaningless ComedyBusiness Process Outsourcing (BPO)




  1. Matt Heffron
    Posted Apr 09, 2012 01:51 PM | Permalink Reply

    Might have hit the ever elusive funny bone on that one...

  2. Jerry E Durant
    Posted Apr 16, 2012 02:29 AM | Permalink Reply

    Well if it's so last week then maybe the analysts should revisit their analytics, predictions and advice they are giving to paying buyers/providers. Guess it's ok to report the demise but if that truly is the case then what will fill the void and what 'predictions' are being to forth for the new 'whatever' you wish to call it? BTW.... I did put my mouth to this one back in q3-2011.

  3. Ravi Ganesh
    Posted Apr 18, 2012 05:07 AM | Permalink Reply

    Yes I agree re-christening BPO would be difficult since many new verticals are coming under outsourcing umbrella with value added services leading to challenging core of BPO services.

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