Category Archives: Legal Services Outsourcing

Accenture, Wipro, TCS and ISGN make the Winner’s Circle for Mortgage Services BPO

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Accenture, Wipro, TCS and ISGN make the Winner’s Circle for Mortgage Services BPO in HfS’ latest Blueprint Report


HR in the Cloud: It won’t kill HRO, but it may kill what’s left of dysfunctional HR…

How much longer will be stare into the HR abyss?

The emergence of more affordable Cloud based solutions is finally – after decades of disarray – making it possible for firms to stop starring into the HR abyss and start getting functional again.


Replay of “Outsourcing is DEAD! Long Live Outsourcing…”


Click here for the replay & Click here for the slides. Enjoy!


Welcome to Gautam’s city

Gautam Thakkar is Chief Executive Officer and Managing Director, Infosys BPO (Click for bio)

We were pleasantly surprised when Gautam Thakkar got the nod to take on the reins at InfosysBPO last month. Here Phil Fersht and Gautam discuss his new role and how he intends to take the InfosysBPO forward


Outsourcing may be battered, bruised and vilified… so why is only a twentieth of enterprises planning to reduce it in 2013?


Make no bones about it: 2012 was a pretty dire year for the industry known as “outsourcing”. However, brand new data from our State of Outsourcing 2013 Study conducted with the support of KPMG, and the largest-ever research survey focused on IT and business function outsourcing, clearly shows that the majority of enterprises are not only aggressively focused on increasing their outsourcing portfoilios, but many are now taking a more mature and realistic approach.


In case you somehow shamefully missed our Super-Lawyer Summit webinar…

A special thanks to Esteban Herrera (HfS), Akiba Stern (Loeb & Loeb), Jeff Harvey (Hunton & Williams) and Jeff Andrews (Thompson & Knight) for one helluva lively discussion in the state of today’s outsourcing contracts. Missed out on the legal ear-candy? Visit here for the re-play.

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Legal Services Outsourcing: India’s next growth market?

Jui Narendran is Research Director, Business Services, HfS Research (Click for bio)

Traditionally, the law firms engaged with Legal Process Outsourcing (LPO) providers for specific services, such as document review and other litigation support. However, over the last three years, large corporations have been signing comprehensive deals with LPO service providers. We believe the LPO market is now poised for a period of significant growth.