Monthly Archives: June 2007

Outsourcing advisory firms must shift from Tactical to Accountable support

The role of the outsourcing advisor has shifted significantly over the last couple of years. Outsourcing has become such a core issue facing almost all companies today – becoming extremely complex in many cases – that companies are depending more than ever on trusted informed advice upon which to base their crucial decisions – decisions [...]

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An Unsung Outsourcing Hero

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The Baffling Book Baffles on…

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Maintaining a 25% profit margin in this crazy world of globalization

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Why a good BPO provider is not enough for a successful BPO service delivery

Gianni Giacomelli, SAP

Both business process and IT change should be driven TOGETHER – and BPO is a change agent that must also incorporate this philosophy

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Sticking to your guns

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Public or Private: What Works for an Outsourcing Supplier?

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The Baffling Book of Outsourcing

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Is Bangalore no longer a cost-saving location?

My good friend and former colleague at the Yankee Group, Arijit "Apu" Sengupta (pictured) – who is now CEO of BPO quality improvement software firm BeyondCore – alerted me to a startup that reverse-offshored its development team from Bangalore back to the US:  “Bangalore wages have just been growing like crazy. To give you an [...]

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Can China challenge India as a BPO powerhouse?

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The HR Outsourcing Industry Crystallizes around J&J

You can’t understate the importance of the 10-year $1bn Johnson & Johnson HR Outsourcing contract to the long-term sustainability of the HRO industry. When discussions began within J&J back in the summer of 2005, the key question bouncing around J&J’s leadership was “can we really do this?”. For a company that has grown largely through [...]

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