The role of the outsourcing advisor has shifted significantly over the last couple of years. Outsourcing has become such a core issue facing almost all companies today – becoming extremely complex in many cases – that companies are depending more than ever on trusted informed advice upon which to base their crucial decisions – decisions [...]
My good friend and former colleague at the Yankee Group, Arijit "Apu" Sengupta (pictured) – who is now CEO of BPO quality improvement software firm BeyondCore – alerted me to a startup that reverse-offshored its development team from Bangalore back to the US: “Bangalore wages have just been growing like crazy. To give you an [...]
You can’t understate the importance of the 10-year $1bn Johnson & Johnson HR Outsourcing contract to the long-term sustainability of the HRO industry. When discussions began within J&J back in the summer of 2005, the key question bouncing around J&J’s leadership was “can we really do this?”. For a company that has grown largely through [...]
Research, Insight, and Advice for Buyers of Global Services
HfS Sourcing Executive Council
HfS and the Future of Outsourcing
Smart Governance: Managing the GBS Landscape
HfS PriceIndicator: For Precision Sourcing Decisions
Banking and Financial Services Sourcing Landscape
HfS and the Healthcare Industry Landscape
Global Service Providers Target Pharma and Biotech
Social Business and Disruptive Technologies
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