Not worried about robots taking your job? This may change your mind...

August 21, 2014 | Phil Fersht

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Posted in: Cloud ComputingDigital TransformationHR Strategy

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  1. Heine Stenholt
    Posted Aug 21, 2014 09:40 PM | Permalink Reply

    Hi Phil & Team HfS Thanks for sharing this thought provoking video. 15 minutes full of really interesting perspectives and food for mind. I definitely need to have a good conversation with my 4 children about how not to end up in a Horse 2.0 situation. BR, Heine Stenholt

  2. Phil Fersht
    Posted Aug 21, 2014 09:59 PM | Permalink Reply

    @heine - maybe this blog needs renaming to "bots for sources"


  3. Holly Hilbrands
    Posted Aug 21, 2014 09:59 PM | Permalink Reply

    Overall, a very good video and storyline. However, you are positioning Watson as replacing jobs and IBM's position is that Watson is a "smart advisor" to assist doctors, lawyers, financial planners, etc. We do not see it replacing doctors as a "doctor bot" in the future. Can it augment personal healthcare thru apps? yes - but those apps already exist today and Watson just makes them smarter.

  4. Michael Holmes
    Posted Aug 21, 2014 10:52 PM | Permalink Reply

    Full disclosure: I'm a program director in IBM's Watson Group. Piggybacking on Holly's comment, we've had clients tell us they expect to need to hire MORE contact center reps to accommodate the increased level of overall engagement of their constituents as a result of putting Watson-driven self-service assistance in their hands. Their view is that lowering the barriers to outreach and conversation leads to greater engagement across the board.

  5. Stan
    Posted Aug 21, 2014 11:52 PM | Permalink Reply

    Self driving cars, etc. are a great innovation but do the world a real service and finally get rid of analysts and consultants....

  6. Guy Kirkwood
    Posted Aug 22, 2014 12:02 AM | Permalink Reply

    @michaelholmes, I couldn't agree more. We're working on automation for a "big pharma" analytics department. They have 100 MBAs spending 50% of their time cleaning data before they can start doing the analytics piece and unsurprisingly, "attrition is a bit of a problem". Robotics will automate the transactional work leaving the brainy people to do their stuff. As a result, the client wants to increase their number.

  7. Phil Fersht
    Posted Aug 22, 2014 01:25 AM | Permalink Reply

    @Stan: you mean analyst and consultant recommendations could be automated? I'm stunned...

  8. Patrick Mullen
    Posted Aug 22, 2014 04:03 AM | Permalink Reply

    Michael & Guy, one of the points in the video is that for now, those MBA's and customer service reps might need to increase, but what happens when a "bot" becomes cheaper and faster?

  9. Bhavin Shah
    Posted Aug 22, 2014 01:07 PM | Permalink Reply

    Great video. Just about to show it to my son & need to watch it again slowly

  10. She, Chatbot. How to Hire and Train the Beast that Talks to Your Website Visitors | TOPWEB
    Posted Feb 19, 2015 04:08 AM | Permalink Reply

    [...] Artificial intelligence and robotic process automation poses an ethical dilemma especially in regard.... Robots are poised to take more jobs in the future but humans will always be needed. In fact, what the Horses For Sources analysts are saying is that in the long term, more quality jobs will be available and we’ll benefit from the robotic disruption in the long run. [...]

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