Year: 2007

The Baffling Book Baffles on…
June 21, 2007 | Phil Fersht
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Maintaining a 25% profit margin in this crazy world of globalization
June 21, 2007 | Phil Fersht
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Why a good BPO provider is not enough for a successful BPO service delivery
June 19, 2007 | Phil Fersht
Both business process and IT change should be driven TOGETHER - and BPO is a change agent that must also incorporate this philosophyRead More
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Sticking to your guns
June 16, 2007 | Phil Fersht
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Public or Private: What Works for an Outsourcing Supplier?
June 14, 2007 | Phil Fersht
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The Baffling Book of Outsourcing
June 11, 2007 | Phil Fersht
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Is Bangalore no longer a cost-saving location?
June 08, 2007 | Phil Fersht
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Can China challenge India as a BPO powerhouse?
June 05, 2007 | Phil Fersht
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The HR Outsourcing Industry Crystallizes around J&J
June 02, 2007 | Phil Fersht
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The Job Trap
May 31, 2007 | Phil Fersht
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The Baffling Book Baffles on…