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Year: 2007

  • The Baffling Book Baffles on…

    The Baffling Book Baffles on…

    June 21, 2007 | Phil Fersht

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  • Maintaining a 25% profit margin in this crazy world of globalization

    Maintaining a 25% profit margin in this crazy world of globalization

    June 21, 2007 | Phil Fersht

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  • Why a good BPO provider is not enough for a successful BPO service delivery

    Why a good BPO provider is not enough for a successful BPO service delivery

    June 19, 2007 | Phil Fersht

    Both business process and IT change should be driven TOGETHER - and BPO is a change agent that must also incorporate this philosophyRead More

  • Sticking to your guns

    Sticking to your guns

    June 16, 2007 | Phil Fersht

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  • Public or Private:  What Works for an Outsourcing Supplier?

    Public or Private: What Works for an Outsourcing Supplier?

    June 14, 2007 | Phil Fersht

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  • The Baffling Book of Outsourcing

    The Baffling Book of Outsourcing

    June 11, 2007 | Phil Fersht

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  • Is Bangalore no longer a cost-saving location?

    Is Bangalore no longer a cost-saving location?

    June 08, 2007 | Phil Fersht

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  • Can China challenge India as a BPO powerhouse?

    Can China challenge India as a BPO powerhouse?

    June 05, 2007 | Phil Fersht

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  • The HR Outsourcing Industry Crystallizes around J&J

    The HR Outsourcing Industry Crystallizes around J&J

    June 02, 2007 | Phil Fersht

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  • The Job Trap

    The Job Trap

    May 31, 2007 | Phil Fersht

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