{"id":977,"date":"2015-11-11T09:29:00","date_gmt":"2015-11-11T09:29:00","guid":{"rendered":"http:\/\/localhost\/projects\/horsesforsources\/h-factor_111115\/"},"modified":"2015-11-11T09:29:00","modified_gmt":"2015-11-11T09:29:00","slug":"h-factor_111115","status":"publish","type":"post","link":"https:\/\/www.horsesforsources.com\/h-factor_111115\/","title":{"rendered":"Life beyond automation? Consider the H Factor"},"content":{"rendered":"
\"Technology<\/p>\n

Technology is useless without the H Factor to drive it and apply it to business scenarios<\/p>\n<\/div>\n

I woke up to an interesting piece<\/a> by Everest’s Peter Bendor Samuel yesterday, where he describes how IT service providers have developed their delivery staff into, essentially, “human robots”. He goes onto say that, while providers have delivered real value serving up these\u00a0“human robots” to their clients, their staff no longer wish to work in such a robotic fashion.<\/p>\n

“With automation, we no longer need human robots. But then what do we do with these people?”… which is where Peter leaves the question hanging. \u00a0And that was the biggest takeaway for me – not that operational jobs are gradually being automated away, but what are people going to do<\/em> next, who didn’t actually want to be human robots in the first place? So let’s cut to the chase… technology is useless<\/em> without smart humans (the “H Factor”) to apply its potential to real business scenarios<\/p>\n

Tackling the H Factor: Today’s human workforce’s challenges in the face of automation<\/span><\/p>\n

Today, we\u00a0essentially fall into\u00a0three categories of worker, with each one roughly a third of today’s workforce:<\/p>\n

    \n
  1. Millennials.<\/strong> \u00a0Yes, that strange, fascinating species we all need to be extremely careful not to upset. Remember, we weren’t born with Snapchat and Instagram embedded into our DNA, and we have to be very cognizant of the fact they need Youtube playing on their machine at all times, while they try to reimagine our procure-to-pay processes. Remember, these kids weren’t introduced into the workplace needing to work for their money. They need to be wrapped in cotton wool and nurtured in an environment with plenty of open spaces, coffee bars, collaboration rooms, movable white boards, a 24×7 gym and a tattoo parlour. \u00a0The challenge here, is that while Millennials are, on average, more loyal to their employers than their previous generation, how can they all be aligned with adding real business value<\/em> in the real world? Do we really need as many Design Thinkers as we used to need coders and process managers?<\/li>\n
  2. Baby Boomers.<\/strong> Yes, that motley crew of crusty old farts just hanging on until they get pensioned off. Most want to call it a day, but have expensive lifestyle tastes and can’t afford to – I mean, have you gone to Whole Foods recently? For the Boomers, there is no point changing anything now, as retirement is only a few short years away and they’ve convinced their bosses of the imminent security meltdown, should they tinker with their career defining masterpieces getting their firm’s operations to this fine state of operational performance. I mean, who else can boast a gold watch, simply for showing up<\/em> to work everyday for the last 30 years? \u00a0The challenge here is how to retire this lot, so we can create career progression for the younger generations…<\/li>\n
  3. Moomers. \u00a0<\/strong>The weird bunch stuck between Millennials and Boomers. \u00a0They’re half-terrified they need to be effective using\u00a0social media, and half-terrified they are going to get automated out of existence, as they aren’t “Digital” enough to break out of their humanesque-robotic existence. They’re trying hard to get to 100 Twitter followers and have got quite adept at posting little essays on LinkedIn, which they think hundreds of people read, when,\u00a0in fact, noone really got past the headline, with a few sympathetic souls clicking the “like” icon. \u00a0They really want to be seen as “Digital Transformers” and made sure they added “Digital” into their job titles (as if “being Digital” was what they aspired to be when they graduated from college). \u00a0Little do we suspect they were also previously experts in eBusiness, Web Services, SOA, Cloud, Big Data, and so on… The challenge here, is most these lovely people don’t really have a lot of skills beyond marketing<\/em> themselves as valuable people,\u00a0as\u00a0most the stuff they really<\/em> do is tactical and highly automatable.<\/li>\n<\/ol>\n

    <\/p>\n

    The Bottom-line: Without Social Intelligence, we’re entering an employment apocalypse, unprecedented in history<\/span><\/strong><\/p>\n

    It’s been seven years since the last economic crash, many businesses are awash with cash, and the desire<\/em> to make radical changes to drive out costs and automate work is pretty low. However, while the current motivation\u00a0is low, the capability<\/em> to outsource, automate and digitize is massive. \u00a0One nasty economic nosedive and we’re facing a potential employment armageddon\u00a0that has no precedence: \u00a0millions of jobs will be eliminated, which never again need to be recreated.<\/p>\n

    And with China struggling to manage its own economy, all hell breaking loose in the Middle East, and this creeping, worrying risk of deflation, we need to be smart about how to prosper in this potentially dark new world, once our enterprises are forced to get much more active about negating their reliance on these\u00a0increasingly-devaluing, increasingly automatable and digitizable jobs.<\/p>\n

    People, increasingly, want to work with people they like<\/em> and people who spark positive energy, first and foremost, as technology continually makes jobs more sophisticated and intelligent. I don\u2019t need an accountant who can tell me my revenues this month, as I have software that can do this for me easily\u2026 I need an accountant who can talk me through the nuances of sunsetting a legacy product and its impact on my profit line. I don\u2019t need a lawyer who can create employment contracts \u2013 I can pull these off Legal Zoom\u2026 I need one who can talk through the nuances of creating incentive plans to motivate my staff. I don\u2019t need a web developper who can integrate a few databases \u2013 most of these new websites come with them already native to the package\u2026 I need a developper who can help design the sexiest website ever to embarrass my competitors. I don\u2019t need content people who just check the boxes to fill content space \u2013 you can get content produced anywhere these days (and even automated)\u2026 I need content people who want to exchange ideas on creating content that gets noticed and read by our clients. I don\u2019t need marketing people just to send out email-push campaigns… I need ones who can help me figure out which conferences to go to, how to associate my brand with the right partners, how to use social media more intelligently, how to create communities among my clients etc. \u00a0I don’t need someone to manage my insurance claims… I need someone who understands my business and can help me evaluate the ROI of new policies to protect me from unforeseen future scenarios.<\/p>\n

    I can go on through each profession and business function in turn, but the underlying premise is the same \u2013 I need intelligent<\/em> people I can work with, whether in my company, or in a partner organization. And they don\u2019t need to be rocket-scientist intelligent, just smart enough to understand by business and engage with me to figure out how to do things better. But the value is in the ongoing interaction and team-work, not a wooden worker\/manager reporting line model.<\/p>\n

    So… while I don’t have the definitive answer to all these looming employment catastrophes, what I can do is challenge each of us to figure out the H Factor in all of this: \u00a0technology is useless<\/em> without smart humans to apply its potential to real business scenarios. \u00a0We need to be those smart humans who can intelligently apply the tech, not the ones being replaced by it.<\/p>\n","protected":false},"excerpt":{"rendered":"

    Technology is useless without the H Factor to drive it and apply it to business scenarios I woke up to…<\/p>\n","protected":false},"author":3,"featured_media":978,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[48,56,57,78,80,81,90,92,93,832,830,97,98],"tags":[766],"ppma_author":[19],"yoast_head":"\nLife beyond automation? Consider the H Factor - Horses for Sources | No Boundaries<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.horsesforsources.com\/h-factor_111115\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Life beyond automation? 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