{"id":929,"date":"2016-01-24T15:11:00","date_gmt":"2016-01-24T15:11:00","guid":{"rendered":"http:\/\/localhost\/projects\/horsesforsources\/design-thinking-blueprint_012416\/"},"modified":"2016-01-24T15:11:00","modified_gmt":"2016-01-24T15:11:00","slug":"design-thinking-blueprint_012416","status":"publish","type":"post","link":"https:\/\/www.horsesforsources.com\/design-thinking-blueprint_012416\/","title":{"rendered":"IBM, Infosys, Accenture and Cognizant lead in the industry’s first Design Thinking Blueprint"},"content":{"rendered":"
Unprecedented pressure being applied to operations leaders to drive more value, without huge investment increases, is forging a dire\u00a0need for the vast majority of service buyers and their providers to change<\/em> how they work together. \u00a0The legacy model of “we pay, and you deliver for cheap and we don’t really want you getting involved with helping us do things better” has to change. \u00a0Otherwise, enterprise leadership will find new service partners and operations heads to take them forward.<\/p>\n The simple fact that\u00a080% of services buyers simply aren\u2019t engaging with their providers in a collaborative way, as revealed at last month’s buyers working summit in Harvard, emphasizes how critical it is to infuse the methods of Design Thinking into most of today’s flagging engagements:<\/span><\/p>\n <\/p>\n So we set out on a unique Blueprint research exercise<\/a>, led by myself (Phil Fersht<\/a>) and supported by HfS analyst Hema Santosh<\/a>, where we interviewed a host of\u00a0enterprise clients on their experiences with Design Thinking exercises with their service providers, using our new Blueprint Methodology<\/a> to assess their innovation and execution performances. \u00a0Many of these clients were not the usual rose-tinted reference clients heavily wined and dined by the providers – they were from the HfS buyer community, who could give us an unvarnished, honest appraisal of their Design Thinking exploits.<\/p>\n We focused on those leading service providers, currently involved with Design Thinking as a key component of their As-a-Service delivery model. \u00a0While we acknowledge there are many design boutiques and consultancies out there, we specifically focused this Blueprint on the capabilities of the leading outsourcing service providers.<\/p>\n And this is how the emerging service provider landscape is taking shape:<\/p>\n