{"id":4636,"date":"2008-09-23T20:53:00","date_gmt":"2008-09-23T20:53:00","guid":{"rendered":"http:\/\/localhost\/projects\/horsesforsources\/a-stateless-multinational-mindset\/"},"modified":"2008-09-23T20:53:00","modified_gmt":"2008-09-23T20:53:00","slug":"a-stateless-multinational-mindset","status":"publish","type":"post","link":"https:\/\/www.horsesforsources.com\/a-stateless-multinational-mindset\/","title":{"rendered":"A stateless multinational mindset"},"content":{"rendered":"
The recent <\/span><\/em>article on Poland<\/span><\/em><\/a> certainly stoked up some creative discussion about sourcing BPO locations. And none more so than from Ratnesh Mathur, <\/font><\/span><\/em>a BPO guru from India, based in Central Europe. Ratnesh has worked in the "outsourcing temples" of Citibank and Infosys<\/a>, in both India and Europe, for over 17 years. <\/span><\/em><\/a>These days, he spends his time traveling to lesser known places in India and Europe, and, when not traveling or working on his upcoming book on Indoeuropean linguistic\/cultural links, you can seek his blessings on outsourcing advisory work in India & Europe, through social networks like <\/span><\/em>Linked-in<\/span><\/em><\/a>. Anyway, I thought Ratnesh's recent contributions warranted a full-posting:<\/span><\/em><\/font><\/span><\/font><\/span><\/p>\n When selecting a BPO location inside the European Union and in India, its useful to first segregate the City-level metrics from the Country(EU)\/State(India)-level metrics and then quantify relative-importance of each metric vis-a-vis others, specific to your unique need: <\/p>\n <\/span><\/p>\n Eventually, the one-on-one negotiated government subsidy\/incentives (through PaIiz in Poland, CzechInvest in czech rep, SARIO in Solvakia etc) for job creation, is the salient country-level metric for new BPO locations. <\/p>\n Other-wise, its best to focus on City-Metrics to develop a meaningful point of view on a BPO location inside the EU. For example, if you seek to set-up a 500 seats+ BPO venture in the location you select, it's best to validate break-even point for the handful of cities with 300K+ population. <\/p>\n In my experience within the EU (just as in India), its most useful to conduct a location-selection focused on city-metrics and a comparison between 3 Economic (Comparable cost-of-living) Groups of Cities. For example: <\/p>\n a) Prague, Warsaw, Krakow, Budapest, Bucharest, Bratislava <\/p>\n b) Lodz, Wroclaw, Brno, Ostrava, Cluj etc <\/p>\n c) Various Sub-150,000 population towns <\/p>\n Poland and most other CEE countries present several interesting BPO locations. Just as in other industries, the BPO industry too will eventually progress towards a "stateless multinational mindset". See <\/em>this article<\/em><\/a> from the Economist entitled "In praise of the stateless multinational<\/em>".<\/p>\n One should mostly trust the NUMBERS of one's business model during BPO location selection within the EU. Inputs to the model are mostly at a city-level. <\/p>\n Comments on a Nation as a BPO location in Europe, still invite a lot of nationalistic demagoguery. As philosopher AC Grayling reminds us – " Nationalism is an evil. It causes unnecessary wars, its roots lie in xenophobia and racism, it is a recent phenomenon – an invention of the last few centuries. The word – "nation" – is meaningless: all nations are mongrel, a mixture of so many immigrations and mixings of people over time that the idea of ethnicity is largely comical. " <\/p>\n Its fairly common these days to find nations presenting themselves aggressively through their investment bodies such as Paiiz, czechinvest, Sario etc. at BPO conferences in the CEE region. A new and meaningless war of words has been underway for the past 5 years. We need to rise to a stateless multinational mindset. The recent article on Poland certainly stoked up some creative discussion about sourcing BPO locations. And none more so than from…<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[48,50,835,79,81,838,88,832,95],"tags":[],"ppma_author":[19],"yoast_head":"\n\n
\nYou will discover, from a BPO perspective, that there is little difference between CEE countries. Poland, Czech Rep, Romania, Bulgaria etc. – all present EU stability, consistent ex-communist educational systems, progressive labor\/tax\/accounting norms more aligned to Brussels roadmaps than Old EU countries, Spirited govt. investment cells etc <\/p>\n
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