{"id":4213,"date":"2021-02-18T05:14:00","date_gmt":"2021-02-18T05:14:00","guid":{"rendered":"http:\/\/localhost\/projects\/horsesforsources\/wfa_021821\/"},"modified":"2021-12-03T10:34:55","modified_gmt":"2021-12-03T10:34:55","slug":"wfa_021821","status":"publish","type":"post","link":"https:\/\/www.horsesforsources.com\/wfa_021821\/","title":{"rendered":"The 9-to-5 job is officially dead… Work-from-Anywhere becomes our new reality"},"content":{"rendered":"
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With companies the size and stature of Aetna, Amazon, Nationwide Insurance, Microsoft, and Unilever committing to the hybrid work model well beyond Covid-19, where home working is encouraged, you know a seismic shift to the corporate work culture is firmly underway. Simply put, most firms are enjoying the lesser reliance on expensive corporate real estate, combined with the novel environment to design and automate processes in a cloud model – because there is simply no choice<\/em> but to embrace digital head-on if they are to survive.<\/p>\n The true benefits of digital are all about scaling your business at a speed and cost-efficiency that keeps you ahead of your customers’ needs. It’s all been about breaking the cycle where you had to keep adding people<\/em> to ensure growth – for today and tomorrow, it’s about doing more business from the same (or less) resources. <\/p>\n OneOffice is the mindset<\/em> to put real digital transformation into action, and there has never been a burning platform like the Work-From-Anywhere (WFA) revolution to force this change<\/strong><\/span><\/p>\n Some of the world’s largest enterprises still have up to 100% staff working from home and have managed as a remote workforce for a year now. A recent HFS study of 400 Global 2000 enterprises reveals that barely more than a third of enterprises intend to return to an office-based corporate model:<\/p>\n Office-based environments will never return to pre-COVID levels: We will have a significant<\/em> Work-from-Anywhere workforce<\/strong><\/p>\n <\/a><\/p>\n Click to Enlarge<\/em><\/a><\/p>\n It is very unlikely that most enterprises will return to full-time office work, and the ramifications are plentiful and we evolve into Work-from-Anywhere<\/strong><\/span><\/p>\n This is a complicated puzzle to solve, especially for large enterprises with a wide breadth of business functions and roles. This essentially leaves us with four pivotal questions to answer:<\/p>\n The new mentality is all about measuring outcomes from getting work done, as opposed to the inputs of resourcing for work<\/strong><\/span><\/p>\n The nature of work is fundamentally changing, and if companies manage this shift effectively, it will change the work environment for the better for ambitious enterprises. What’s needed is a solid grasp on what the long-term pivot to a ‘work from anywhere’ means to businesses, and a plan to make the remote workforce a part of the Digital OneOffice mindset. Ideally, these changes switch the mentality to an outcomes-focused model where all that really matters is that work gets done and customers and employees are satisfied, regardless of where either is physically located.<\/p>\n The why, the what, and the how of Work From Anywhere in 2021… and beyond<\/strong><\/span><\/p>\n The “why” of work from home was starkly apparent in March 2020, when employees were compelled to work from home en masse<\/em> to mitigate the virus’s spread. Now, it’s a different story. Now we’ve learned that when you have the right process and tools, work from home actually works. <\/em>In many cases, it works better than traditional office working models – if it’s done right. We have spent a lot of time talking to the top contact center services companies and their enterprise clients about how they managed the disruption and are sustaining the new remote model. If these guys can master the WFA transformation while delivering incredibly high-touch services (which are rife with security concerns and imbued with a significant social dynamic in physical workforce spaces) – and make them work really well<\/em> – we all have some lessons to learn from these folks. <\/p>\n The very basics of WFA success – the ‘what’ – are the elements of employee setups that are required to keep the operation ticking: the five tenets of long-term work at home success (see below). Each of these elements — health and safety, security, employee engagement, flexibility and agility, and technology enablement need to be pillars of your work from home strategy, or it will fall flat, causing frustration at best and disaster at worst. <\/p>\n <\/a><\/p>\n Click to Enlarge<\/em><\/a><\/p>\n The last few months have taught most companies how to stabilize and operationalize a work from home model. But what’s next? Now we need to formalize this, optimize it, and most importantly, adapt how we do business to the new(ish) remote dynamic that clearly isn’t going away any time soon. Now, it’s time for enterprises to roll up their sleeves and learn the HOW – how to optimize for better performance, to drive business value, and to shift with the evolving needs of customers and employees. How can you make work from anywhere a catalyst that helps your firm in its journey and mindset toward OneOffice, where traditional business siloes are broken down, employee and customer experiences are tightly aligned, and what matters most is clearly articulated outcomes? Here are our top recommendations for strategizing on a long-term work from anywhere strategy.<\/p>\n Formalizing your Work From Anywhere operations as a strategic element of the OneOffice journey<\/strong><\/span><\/p>\n The bottom line: work-from-anywhere has become part of the fabric of company operations rather than an afterthought and a reaction to a crisis<\/span><\/strong><\/p>\n\n
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