{"id":4131,"date":"2019-07-06T18:46:00","date_gmt":"2019-07-06T18:46:00","guid":{"rendered":"http:\/\/localhost\/projects\/horsesforsources\/2019_rts_survey_070619\/"},"modified":"2021-12-03T08:17:24","modified_gmt":"2021-12-03T08:17:24","slug":"2019_rts_survey_070619","status":"publish","type":"post","link":"https:\/\/www.horsesforsources.com\/2019_rts_survey_070619\/","title":{"rendered":"Is your Robotic Software really supporting business transformation at scale beyond piecemeal projects? Time to have your say…"},"content":{"rendered":"

Are you as confused are we are with some of the recent analyst matrices floating around the industry this year?  Some products are performing completely differently<\/em> depending on the analyst and how they “define” the market and whatever methodology they used to score each product.<\/p>\n

However, one thing is clear:  at HFS we ensure we rely on a lot more than a briefing and a handful of rose-tinted clients served up by the suppliers themselves.  We reach out across our global network of power users (enterprise clients, advisors, and service providers) to get the true unvarnished experiences of robotic software. <\/p>\n

This is why we scrapped the 2×2 matrix last year and went for a direct ranking of suppliers, based across three critical variables:  execution, innovation and the voice of the customer.  HFS subscribers can click here<\/a> to access the full 2018 RPA Top Ten report. <\/p>\n

On 2018, we introduced the “Voice of the Customer” to rank the leading RPA products across the experiences of 352 power users<\/span><\/p>\n

In short, there are growing questions about whether “RPA” can deliver transformation on the promised ROI and outcomes, especially as most RPA initiatives continue to be small and piecemeal, with truly scaled RPA deployments are rare (only 13% of client boast any true scale to date). The industry is still struggling to solve challenges around the process, change, talent, training, infrastructure, security, and governance – hence our shift to re-categorizing and evaluating these RPA products by their ability to support clients’ desired business transformations. <\/p>\n

With the mission to demystify this confusion and uncover the truth to successful RPA deployment, last year we conducted a first of its kind RPA CX research to develop the list of “HFS Top 10 RPA Products”. The research was based on interviews with over 350 clients and product partners across the ten leading RPA products across:<\/p>\n