{"id":4099,"date":"2019-02-12T00:00:00","date_gmt":"2019-02-12T00:00:00","guid":{"rendered":"http:\/\/localhost\/projects\/horsesforsources\/digital-change-management-top10_021219\/"},"modified":"2021-12-03T09:26:12","modified_gmt":"2021-12-03T09:26:12","slug":"digital-change-management-top10_021219","status":"publish","type":"post","link":"https:\/\/www.horsesforsources.com\/digital-change-management-top10_021219\/","title":{"rendered":"Accenture, IBM, EY, KPMG and Cognizant lead the digital change imperative"},"content":{"rendered":"
Let’s get to the point: most of the past five years have borne witness to our industry postulate on the why<\/em> and what<\/em> of digital (and many still do).\u00a0 It’s time to focus on the how<\/em>.<\/p>\n Unlike the wild grandiose claims from most services and tech providers that everything they do, these days, is “Digital”… it is far, far more than simply investing in new technologies.\u00a0 Digital is about embracing interactive technologies, mobile, social and analytics\u00a0to drive\u00a0new revenue and customer experiences<\/em>, as well as harmonizing business silos to support these digital outcomes.<\/p>\n However, success in digital initiatives is much less<\/em> about technology adoption… and much more about people and culture, and the ability to manage that change<\/em>. Code errors can always be fixed, workflows\u00a0stitched together, apps integrated… but taking enterprise teams through\u00a0the whole volatile experience, helping their staff learn new techniques, creating an environment where an enterprise\u00a0can keep evolving on its own accord, and not rely on armies of consultants until perpetuity, is how we evaluate the performance of today’s ambitious service providers.\u00a0<\/p>\n With this evaluation objective in mind, HFS shortlisted and assessed 10 leading providers: Accenture, Capgemini, Cognizant, EY, Genpact, IBM, Infosys, KPMG, TCS, and Wipro\u00a0across the following five dimensions of digital-change prowess:<\/p>\n 1. Embracing emerging change agents;<\/p>\n 2. Creating true partnerships;<\/p>\n 3. Promoting the principles of OneOffice;<\/p>\n 4. Enabling change management for digital labor;<\/p>\n 5. Driving real business outcomes.<\/p>\n