{"id":3983,"date":"2017-05-17T10:19:00","date_gmt":"2017-05-17T10:19:00","guid":{"rendered":"http:\/\/localhost\/projects\/horsesforsources\/how-is-the-utility-industry-dealing-with-existential-challenges_051717\/"},"modified":"2017-05-17T10:19:00","modified_gmt":"2017-05-17T10:19:00","slug":"how-is-the-utility-industry-dealing-with-existential-challenges_051717","status":"publish","type":"post","link":"https:\/\/www.horsesforsources.com\/how-is-the-utility-industry-dealing-with-existential-challenges_051717\/","title":{"rendered":"Facing A Perfect Storm of Disruption. How is the Utility Industry Dealing with Existential Challenges?"},"content":{"rendered":"

In the HfS Blueprint Report for Utility Operations, we take a close look at how you can better find support for business model creation, IT\/OT integration and customer experience improvement in engagements.<\/strong><\/p>\n

Electricity is the lifeblood of our economy and society. Electricity is what makes your smartphones, computers, TVs, refrigerators, and lamps work. Many core processes in our lives and businesses are electricity dependent, and electric appliances are everywhere. Gas, coal, oil, nuclear, water, wind, and sun – all of these resources are used to power the grid, the world’s largest machine and one of the humankind’s greatest engineering achievements. And today’s infrastructure is overwhelmed.<\/p>\n

The current infrastructures are built for a bygone era. Utilities need smarter and seamlessly connected grids that allow renewable production and local energy generation. The emergence of micro-grids and residential- and utility-scale battery storage for electricity, for example, will give a push to local energy systems. But, integrating all these new technologies, building new business models around them and improving customer experiences require utilities to drastically change its way of working. This is where smart utilities leverage service providers.<\/p>\n

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Employing Utility Operations services to get ahead of being disrupted<\/strong><\/p>\n

The HfS Research Blueprint Report for Utility Operations<\/a> provides a comprehensive overview of services for the utility industry. This Blueprint looks at business process services, information technology services, and engineering services across the utility value chain areas of generation, market operations, transmission, distribution and metering, marketing and retail, and cross-value chain BPO, engineering, and ITO services.<\/p>\n

This report analyses and reviews how the market is evolving toward more business-outcome focused, flexible, and collaborative services and how service providers are (or are not yet) meeting the needs of utility organizations. It also includes profiles and assessments of 14 providers of Utility Operations services.<\/p>\n

Top challenges include: <\/p>\n