{"id":3893,"date":"2017-03-10T10:05:00","date_gmt":"2017-03-10T10:05:00","guid":{"rendered":"http:\/\/localhost\/projects\/horsesforsources\/watson-and-einstein-ibm-salesforce-join-forces-ai_031017\/"},"modified":"2021-12-03T04:09:29","modified_gmt":"2021-12-03T04:09:29","slug":"watson-and-einstein-ibm-salesforce-join-forces-ai_031017","status":"publish","type":"post","link":"https:\/\/www.horsesforsources.com\/watson-and-einstein-ibm-salesforce-join-forces-ai_031017\/","title":{"rendered":"Watson and Einstein Sitting In A Tree: IBM-Salesforce join forces to give you more ways to buy AI"},"content":{"rendered":"

The time for smart partnerships to drive real innovation and new thinking in Artificial Intelligence (AI) and cognitive computing is now. This means we need to see the industry\u2019s deep-pocketed innovators become increasingly open \u2013 and eager – to working together to help the services industry make the shift to true digital, intelligent, cognitive capabilities.<\/p>\n

Recent HfS research shows adoption of Artificial Intelligence (AI) and cognitive computing to enhance operational analytics and Machine Learning is strongly accelerating, with 72% of senior operations executives citing cognitive as becoming a critical component of the future operations strategy:<\/p>\n

Digital and Cognitive are Driving Enterprise Operations<\/strong><\/p>\n

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Click to enlarge<\/a><\/p>\n

Source: \u201cIntelligent Operations” Study, HfS Research 2016; Sample: Buyers = 371<\/em><\/p>\n

While the market perception around these topics remains refreshingly blurred, AI is a critical building block as organizations increasingly look to progress from legacy labor-driven service delivery to progress toward notions the As-a-Service Economy and the Digital OneOffice (see link<\/a>). While AI is capturing the imagination of many PE investors and VCs and is being used to hype up media reporting and conference circuits, the market dynamics are far from clear.<\/p>\n

Against this background, the fundamental question being posed is \u201cWho will be in the driving seat scaling out the deployments? Will it be the service providers, the leading industry platforms or will startups scale out?\u201d<\/p>\n

Salesforce Einstein and IBM Watson Partnership: A genuine step forward in AI, or another nice Press Release?<\/strong><\/p>\n

Salesforce and IBM have announced a global partnership to integrate their respective AI platforms to provide enhanced information and services to joint clients. Clients currently have access to Salesforce Einstein, which is built into the Salesforce Intelligent Customer Success platform. Einstein provides a broader set of capabilities around operational Analytics and Machine Learning. Salesforce\u2019s \u2018Spring 17 product announcement made Einstein available across Salesforce cloud products for customers.\u00a0 The integration of Einstein with Watson, planned for the second half of 2017, would bring significantly deeper and broader analytics insight to customers. In addition, IBM Application Integration suite for Salesforce, which enables clients to integrate on premises and cloud data for Salesforce, will become available at the end of March 2017. IBM, for its part, will deploy Salesforce Service Cloud enterprise-wide.<\/p>\n

So, what does this mean for the respective parties?<\/strong><\/p>\n