{"id":3791,"date":"2016-12-07T04:00:00","date_gmt":"2016-12-07T04:00:00","guid":{"rendered":"http:\/\/localhost\/projects\/horsesforsources\/has-the-waha-security-conundrum-been-cracked\/"},"modified":"2016-12-07T04:00:00","modified_gmt":"2016-12-07T04:00:00","slug":"has-the-waha-security-conundrum-been-cracked","status":"publish","type":"post","link":"https:\/\/www.horsesforsources.com\/has-the-waha-security-conundrum-been-cracked\/","title":{"rendered":"Has the WAHA Security Conundrum Been Cracked?"},"content":{"rendered":"
The Work At Home Agent (WAHA) model of contact center outsourcing is increasing in adoption. My colleague Melissa O\u2019Brien is set to release some interesting findings of the growth of the WAHA model in the coming weeks. The growth that WAHA is set to enjoy, however, has been hard fought as there are key inhibitors (often perceived as opposed to actual) to the model. These include lack of control, service consistency, and most notably security<\/strong>.<\/p>\n For regulated industries, the idea of having a completely virtual workforce dealing with customer payment and other sensitive data fills them with dread. But what is the real story? Well, according to numerous service providers I\u2019ve spoken to there is a lower average instance of security incidents from the WAHA environment as opposed to the traditional brick and mortar equivalent.\u00a0<\/strong>We recently spoke to home based agent pure play BPO Granada\u2019s new CEO Felix Serano and CTO AJ Flores. When asked about on the issue of security it turns out that Granada has not had a single security breach from its WAHA population over the last 12 months. Given the frequency of cyber threats we see in the news at present, this is encouraging.<\/p>\n So, what are service providers doing to address the security needs of clients in the WAHA environment?<\/p>\n As I\u2019ve mentioned, many of the security measures used in WAHA today seem much less extreme compared to what we saw a few years ago, however they are considerably more effective. With WAHA expected to grow rapidly over the next five years, it seems service providers have finally cracked the code for security and can now provide extended track records of fraudulent free delivery from this model. Service providers offering the WAHA delivery model seem to get it now that the key to security is as much about intelligent and foolproof software as it is finding and developing the right people.<\/p>\n","protected":false},"excerpt":{"rendered":" The Work At Home Agent (WAHA) model of contact center outsourcing is increasing in adoption. My colleague Melissa O\u2019Brien is…<\/p>\n","protected":false},"author":7,"featured_media":3792,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[54],"tags":[183],"ppma_author":[34],"yoast_head":"\n\n