Accenture has managed to balance the worlds of operational delivery and consulting to become the industry bellwether.<\/strong> The one service provider which has firmly established itself with its 144 diamond clients is Accenture, which expertly manages them through the forces of change at a pace which suits them. Accenture’s path is on the face of it a little smoother, partly down to its market performance, its deep C-Suite consulting relationships and its reputation to bring sanity to complex IT and business process worlds – its services seem as in demand as ever, with many clients boating their “we use Accenture” badge with pride.<\/li>\n<\/ul>\nThe differences appear just after these three service providers. With the offshore-centric firms making a much stronger showing with Cognizant and TCS in number four and five positions, not forgetting Infosys at 12. Ignoring the shenanigans at HP, you could argue that Accenture, Cognizant, and TCS are the top three performing IT\/BPO services firms in North America in recent times.<\/p>\n
Over the next two years, there isn’t likely to be much change in the top three. Accenture is unlikely to be caught by Cognizant and TCS in that time. This is unless IBM makes a similar move to HP, hiving off another part or parts of its services business. Although there is a question mark, at least in our mind, on the exact final number attached to the new HP entity – and this will depend exactly on what is included and not included in the final deal. However, it is still likely to be significantly bigger than Accenture. So – even with big declines and fair winds behind the offshore players, it’s unlikely they will overtake in this time frame.<\/p>\n
Not to spend too much time dwelling on the comparison with EMEA, the lack of the European giants Atos and Capgemini in the Top 15 is worth mentioning. Largely given their recent focus and acquisitions, this demonstrates the level of investment and determination required to make a dent in the North American market.<\/p>\n
The US government contractors would have also dominated a similar list to this in the past – with Lockheed Martin, Northrup and General Dynamics all having significant revenues in this space. However, thanks to restructuring and slowdown in US government spend, Lockheed Martin has slipped off the bottom of the chart. General Dynamics and Northrup still have a place in the list, but revenues have slipped significantly for both firms over the last five years.<\/p>\n
Amazon Web Services (AWS) remains just off the list, but is likely to overtake CGI next year if it continues its current market momentum, we could also see other cloud players like Microsoft and Google in the years to come.<\/p>\n
Bottom Line: Agility to keep ahead of the market headwinds is still the critical X-factor<\/strong><\/span><\/p>\nAlthough the global majors are likely to dominate the top of the list for at least the next couple of years. The direction of the market is largely being forged elsewhere, and unless they can tap into the zeitgeist more directly, most will end up as another CSC or EDS.<\/p>\n
We have observed, in other blogs<\/a>, that the competitive landscape was increasingly two-tier, with the main differentiator between the two categories being inertia, however, it is those companies that are reacting quickly to the changing market conditions that are growing, and not necessarily the low-cost offshore-centric providers. We are sticking by this fact that the x-factor for an enterprise service provider is agility – both regarding the provider’s ability to adapt to the market conditions and capacity to deliver adaptive intelligent solutions to clients.<\/p>\nYou can read all our thoughts on the BPO and IT Services market in the Americas in our Americas IT Services And BPO Market Size And Forecast, 2016 – 2020 report<\/a>. <\/p>\n","protected":false},"excerpt":{"rendered":"Last week we wrote a blog about the leading BPO\/IT services players in EMEA, this week we’ll look at North…<\/p>\n","protected":false},"author":8,"featured_media":3658,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[48,81],"tags":[103,465],"ppma_author":[1028],"yoast_head":"\n
Who are the leading IT and BPO services firms in North America? - Horses for Sources | No Boundaries<\/title>\n \n \n \n \n \n \n \n \n \n \n\t \n\t \n\t \n \n \n \n \n\t \n\t \n\t \n