{"id":2336,"date":"2018-06-24T11:29:00","date_gmt":"2018-06-24T11:29:00","guid":{"rendered":"http:\/\/localhost\/projects\/horsesforsources\/rpa-overall-satisfaction_062418\/"},"modified":"2018-06-24T11:29:00","modified_gmt":"2018-06-24T11:29:00","slug":"rpa-overall-satisfaction_062418","status":"publish","type":"post","link":"https:\/\/www.horsesforsources.com\/rpa-overall-satisfaction_062418\/","title":{"rendered":"The definitive RPA product benchmarks: The overall picture across 359 superusers"},"content":{"rendered":"

In case you’ve been asleep for the last month, we recently announced<\/a> the industry’s most comprehensive analysis (by far) of RPA product functionality, covering AntWorks, Automation Anywhere, BluePrism, Kofax, Kryon, NICE, Pega, Thoughtonomy, UiPath, and Workfusion.<\/p>\n

Premium HfS subscribers can access the HfS Benchmarking Report: Detailed Assessment of the 10 Leading RPA Products here<\/a><\/strong><\/p>\n

We interviewed 359 superusers of RPA products (172 enterprises, 87 RPA advisors and 100 service provider RPA practitioners) across 40+ customer experience dimensions across the following 6 key dimensions: <\/p>\n

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  1. Features and functionality<\/li>\n
  2. Integration and support<\/li>\n
  3. Security and compliance<\/li>\n
  4. Flexibility and scalability<\/li>\n
  5. Embedding intelligence<\/li>\n
  6. Achieving business outcomes<\/li>\n<\/ol>\n

    Here is how the overall satisfaction for RPA customer experience came out looking across the products<\/strong><\/p>\n

    <\/a><\/p>\n

    Click to Enlarge<\/em><\/a><\/p>\n

     Key Highlights<\/strong><\/p>\n