{"id":2029,"date":"2016-07-26T18:00:00","date_gmt":"2016-07-26T18:00:00","guid":{"rendered":"http:\/\/localhost\/projects\/horsesforsources\/hfs-bpo-top-50_072616\/"},"modified":"2016-07-26T18:00:00","modified_gmt":"2016-07-26T18:00:00","slug":"hfs-bpo-top-50_072616","status":"publish","type":"post","link":"https:\/\/www.horsesforsources.com\/hfs-bpo-top-50_072616\/","title":{"rendered":"The HfS BPO Top 50: ADP, Xerox and Accenture lead the way"},"content":{"rendered":"<p>Ever wondered who the leading 50 BPO providers are across the globe, when we add up all relevant revenues? \u00a0Well, you need look no further:<\/p>\n<p><a href=\"http:\/\/www.hfsresearch.com\/pov\/hfs-bpo-top-50\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" src=\"\/storage\/app\/uploads\/public\/579\/774\/055\/57977405547e2784937071.jpg\" alt=\"\" width=\"578\" height=\"1201\" \/><\/a><\/p>\n<p><em>Source: HfS Research 2016 estimated from services provider financials. Revenues are fitted to nearest calendar year. We attempt to make the BPO services numbers as close to HfS definitions as possible. The market primarily used for this list is the horizontal BPO processes of F&#038;A, HR, Customer Care\/CRM, and Procurement. Some industry-specific back office processes are included but we have excluded specialist categories, for example, banking securities.<\/em><\/p>\n<p>We have segmented the providers into 5 broad categories: HRO specialists, Customer Care specialists, Multi-process BPO, Multi-process IT &#038; BPO and document management providers. The specialist areas: document management, customer care and HRO should be fairly clear\u2014the vast majority of the services these company provides in BPO is related to this category. The IT multi providers and BPO multi providers\u2014divides the companies that provide multiple types of BPO services into those with an IT heritage and those without. These categories are subjective; we based these splits partly on the type of services they provide and individual company background. For example, Accenture provides multiple types of BPO service and has a sizable IT services business so we have described as a IT multi.<\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 14pt; font-weight: bold; color: #ff6600;\"><strong>HfS subscribers can download the full report, authored by Jamie Snowdon, Barbra McGann and Phil Fersht by <a href=\"http:\/\/www.hfsresearch.com\/pov\/hfs-bpo-top-50\" target=\"_blank\" rel=\"noopener\">clicking here<\/a><\/strong><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ever wondered who the leading 50 BPO providers are across the globe, when we add up all relevant revenues? \u00a0Well,&#8230;<\/p>\n","protected":false},"author":3,"featured_media":2030,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[48,78],"tags":[163,183,465,619],"ppma_author":[19],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The HfS BPO Top 50: ADP, Xerox and Accenture lead the way - 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