Molson-Coors<\/a>, and were doing a great job bundling IT and ERP-enablement services around their BPO.\u00a0 The firm was also discretely picking off payroll-centric HRO engagements and building an impressive competency for running multi-country SAP-based payroll services.\u00a0 HP also boasts one of the world’s largest supply chains it could have leveraged to drive its\u00a0source-to-pay offerings.\u00a0<\/p>\nBut Hurd rarely mentioned BPO in his speeches or strategy discussions – the business relied firmly on the determined leadership of some great individuals (you know who you are) who drove that business in spite of lacking\u00a0much senior leadership support.\u00a0 Consequently, since the EDS merger, more of the BPO leadership exited the business, the ExcellerateHRO business was sold to rivals Xerox(ACS) and the firm is rarely seen in major pursuits.\u00a0 Instead, most of its\u00a0BPO focus is polarized on the healthcare sector, which is smart, but not when the rest of the BPO areas are neglected.<\/p>\n
Bottom-line, Hurd\u00a0is one of those IT operations guys who didn’t quite understand the value and stickiness BPO engagements can bring to a IT-BPO services provider – he’s a dollar- and-cents guy, not a business transformation one.\u00a0 Accenture and IBM have multi-billion dollar BPO businesses.\u00a0\u00a0 Infosys, TCS and Wipro are tenaciously growing BPO business that\u00a0are threatening to\u00a0surpass HP’s.\u00a0 Capgemini has also moved in front of HP in the pecking order in most deal pursuits – particularly in Europe.\u00a0 And even in the verticals, such as healthcare, up-and-comers like Cognizant\u00a0are edging in front.<\/p>\n
HP is a great company and has a solid base of BPO from which to build.\u00a0 But it’s “lost years” in BPO need addressing quickly by whomever next takes the hot-seat.\u00a0 And this time, there isn’t much time, in a polarizing industry with twice as many competitors.\u00a0\u00a0An acquisition or two\u00a0will likely\u00a0be needed to turnaround its stuggling BPO service lines… and we’ll be hinting on where this should come from very soon.<\/p>\n","protected":false},"excerpt":{"rendered":"
It's not absurd, there's no more Mark… When Mark Hurd took up the reins\u00a0as HP’s boss back in 2005, the…<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[48,835,79,81],"tags":[396],"ppma_author":[19],"yoast_head":"\n
Time for HP to shephurd its BPO business - Horses for Sources | No Boundaries<\/title>\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\t \n\t \n\t \n