Brown and Wilson\u2019s \u201clandmark\u201d 366-page \u201cThe Black Book of Outsourcing\u201d has four pages focused on governance and vendor management.<\/li>\n<\/ol>\nPutting this gap in research and industry focus into perspective, no organization has offered expert, research-based assistance on how to handle the last 54 months of your 60-month contract.\u00a0 My primary role at HfS Research will be to help buyers and service providers learn how to succeed together in managing simple and complex outsourcing programs.<\/p>\n
Deep Buy-side Experience <\/strong>\u2013 Advisors have extensive experience shaping deals and service providers have extensive process experience.\u00a0 However, HfS Research\u2019s objective, no-BS coverage of the industry, HfS\u2019s relationship with the Sourcing Interests Group (SIG), and the oversubscribed HfS 25 give HfS a unique position to advance the experienced buyer\u2019s perspectives within the outsourcing industry. \u00a0Since I have lived in the buy-side trenches for the last nine years in governance and procurement roles, my real-world experience will be invaluable to HfS\u2019s community.<\/p>\nBroad BPO Experience<\/strong> \u2013 While ITO remains an important part of any organization\u2019s strategy, BPO goes far beyond FAO and HRO and into the hardcore operations of a company.\u00a0 I\u2019ve led large outsourcing initiatives focused on inbound customer service and sales centers, complex back-office transaction processing, inbound mailroom\/imaging\/data entry, outbound mailroom, and HRO. I will play a critical role at HfS\u2019s development of research in more horizontal BPO categories for buyers and service providers who seek to learn key industry trends.<\/p>\nHealthcare Industry Experience<\/strong> \u2013 No American industry is undergoing more change than the healthcare industry due to regulatory changes, the need to provide more cost effective healthcare, and the need to improved health in our communities.\u00a0 Changes in the payor and provider industries will necessitate increased use of outsourcing to lower costs, obtain improve process efficiencies, and improve health outcomes.\u00a0 I will lead HfF\u2019s coverage of the healthcare outsourcing industry.<\/p>\nTony Filippone (pictured above) has joined HfS Research’s leadership team as Research Vice President, Governance, Sourcing and Healthcare Strategies. \u00a0He can be emailed at tony dot filippone @ hfsresearch.com, or tweeted @360VendorMgmt<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"Tony "The Governator" Filippone joins HfS' research leadership (click for bio) Fed up leading BPO initiatives for a $60 billion…<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[48,50,835,61,64,79,88,836,93,832],"tags":[780],"ppma_author":[19],"yoast_head":"\n
WellPoint's governator, Tony Filippone, joins HfS as Research Vice President - Horses for Sources | No Boundaries<\/title>\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\t \n\t \n\t \n