{"id":1511,"date":"2011-05-09T19:59:00","date_gmt":"2011-05-09T19:59:00","guid":{"rendered":"http:\/\/localhost\/projects\/horsesforsources\/utilities-next-practices-050911\/"},"modified":"2011-05-09T19:59:00","modified_gmt":"2011-05-09T19:59:00","slug":"utilities-next-practices-050911","status":"publish","type":"post","link":"https:\/\/www.horsesforsources.com\/utilities-next-practices-050911\/","title":{"rendered":"Utilities: Next Practices for a Stealth Outsourcing Giant"},"content":{"rendered":"
\"\"<\/p>\n

The view from Esteban's bedroom window<\/p>\n<\/div>\n

<\/em>Coincidentally, our resident utility player, Esteban Herrera<\/a> (COO and SVP Research) has a long background in the Utilities space. <\/em><\/p>\n

So we knew when he teamed up with Reetika Joshi<\/a>, HfS Research Contributing Analyst for BPO Strategies, we’d see a great result. Now that the report is available on HfSResearch.com<\/a>, Esteban has taken a breath to give you some background on what he and Reetika uncovered. <\/em>Take it away Esteban…<\/em><\/p>\n

Utilities: Next Practices for a Stealth Outsourcing Giant<\/span><\/strong><\/span><\/span><\/p>\n

Shhh\u2026 Don\u2019t tell anyone, but while most of us weren\u2019t looking, the utilities industry quietly racked up $25 billion in annual spend on outsourcing\u2014that\u2019s in the US alone! How did this happen? How did this get past the regulators and the unions? Who knew that outsourcing would not only grow, but stick, in this most conservative of industries?<\/p>\n

The next generation business platforms for the industry will be built not by utilities themselves, but by collaborative alliances of clients, outsourcing providers, and hardware and software vendors. From plug-in electric cars to alternative sources to a flood of new regulations to demand-response-based pricing, the requirements for change in the industry are simply too many, too frequent, and too capital intensive for each company to develop on their own. It simply is not efficient for the industry if each company builds out its own platform for the next generation business model.<\/p>\n

In our ground-breaking new report The Utilities Sourcing Landscape in 2011: Are Global Utilities Outsourcing Smarter?<\/a>, you\u2019ll learn:<\/p>\n