TK\u00a0<\/strong>Kurien:\u00a0<\/strong>Wipro BPO is rapidly evolving from\u00a0executing end-to -end business processes like Order to Cash\/Procure to pay to managing end-to -end business functions where Wipro manages both the business process and the underlying systems and platforms. We see IT as an integrated part of our BPO offerings. For me it is Business Process Optimization and not necessarily just Outsourcing. This has led to a quantum leap in process efficiencies; as well as the learning from process execution being ploughed back into IT system improvement. This IT-BPO virtuous cycle is driving huge gains for clients where Wipro manages both IT and BPO and we expect this trend to pick up momentum. The business processes & platforms for Insurance are different from business processes & system for Banking and it is equally important to be knowledgeable of the horizontal processes and the industry. Our added focus on Industry verticals adds a vertical edge to the IT-BPO cycle.<\/p>\nCustomers today expect a committed business outcome, visibility, insights and control of their global operations, anytime, anywhere; and vendors that can provide that on demand. What this means is aligning our BPO, IT, infrastructure and consulting assets to provide vertical specific, platform based BPO solutions that can deliver a business outcome. Our BPO assets include a global workforce with 21 locations outside India with expertise in local regulations and language capability, our enterprise process integrator toolkit \u2013 Base))); our analytics engine – BASE))) Insights and industry specific end-to -end process management expertise. \u00a0Couple this with our IT core competence, process optimization capabilities of consulting and our powerful analytics engine and you have what it takes to guarantee an outcome.<\/p>\n
I feel that in the world of constraints where there will be focus on doing \u2018more from less\u2019 our integrated view of looking at business process will be a differentiator.<\/p>\n
HfS Research:<\/strong>\u00a0Competitors are making major investments in Cloud enabled Business Platforms? Can you outline your strategy and vision for Business Platforms? What are you bringing to market and where will you be competitive?<\/em><\/span><\/p>\nTK<\/strong> Kurien:\u00a0<\/strong>Cloud is a huge opportunity for Wipro. Let me share with you some data from a CIO opinion survey across our client base that Wipro consulting team ran earlier this year. The highlight of the study is that while uncertainty prevails on how the supply-side will evolve in coming years, most CIOs expect to significantly increase spend on Cloud (30-50% of total IT spend) once benefits are solidly visible around reduced IT operating costs and enabling focus on \u2018core\u2019 activities that add real business value.<\/p>\nWe\u2019re advising CIOs to adopt a \u2018sense and respond\u2019 approach \u2013 creating a cloud incubator as well as changing the IT operating model.\u00a0 Cloud computing offers an opportunity to look at holistic picture of the business process and makes it imperative for IT to have business-natured discussions like<\/p>\n
\nHow can an organization achieve faster time to market?<\/li>\n How can an organization match resource requirement to availability for global operations?<\/li>\n Can we migrate to variable cost structure?<\/li>\n Can we leverage economies-of-scale?<\/li>\n Can we access capacity-on-demand?<\/li>\n<\/ul>\nWipro understands the transformative potential of cloud computing and that traditional \u2018tower\u2019 models will not help push the envelope further on cost savings or time-to-market etc.\u00a0 Wipro also understands that a true cloud, for example, changes the behavior of the organization by recapturing shadow IT, eliminating over-engineering, and removing the IT shop as a roadblock to business value realization.<\/p>\n
We have an integrated Cloud Services group which cuts across all verticals and service lines. This has been done to ensure that discussions with clients around cloud computing are elevated to more business-led discussions.\u00a0 This group is responsible for all strategy related discussions on cloud with the clients and ensures that the client has a fairly well rounded picture of \u2018To-Be\u2019 state. We are helping many of our clients through cloud advisory, readiness analysis, and implementation and refactoring of applications.<\/p>\n
Alongside, Wipro has also developed a portfolio of industry specific business process solutions to be delivered as cloud services from public cloud platforms and our own data centers. \u00a0As an example of a business platform on cloud, we offer spend analytics on cloud (BPaaS). For a client, we were able to bring $ 30 million savings in data classification and analytics through this integrated infrastructure, application and BPO solution provided on the cloud.<\/p>\n
HfS Research:<\/strong>\u00a0And what \u2013 in a year\u2019s time – would you would like business leaders to think of when they hear the word \u201cWipro\u201d?<\/em><\/span><\/p>\nTK<\/strong> Kurien:\u00a0<\/strong>Business leaders should be able to say the following about Wipro in future (and many of our best customers already believe in this) \u2013 Trusted partner and an industry thought leader who delivers winning business outcomes for me.<\/p>\nHfS Research: <\/strong>Thanks for taking the time to talk to our readers, TK. \u00a0We look forward to hearing more from you soon and seeing your plans develop.<\/em><\/span><\/p>\nTK Kurien (pictured above) is CEO\u00a0of IT Business and Executive Director, Wipro Limited. TK is also a member of the Wipro Corporate Executive Council. You can view his full bio here<\/a>.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"TK Kurien is Chief Executive Officer, Wipro It’s been quite the year for Wipro, as Chairman Premji has sought to…<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[48,51,64,81,88],"tags":[776],"ppma_author":[19],"yoast_head":"\n
Curious about Kurien? TK talks to HfS about his plans for Wipro - Horses for Sources | No Boundaries<\/title>\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\t \n\t \n\t \n