Just picture the scene, the leaders of the leading outsourcing providers and advisors face off with 75 of the leading buyers of outsourcing services. \u00a0Pure ITO and BPO with a twist of shared services and GBS. \u00a0And there is one common rule which applies – all egos must be left at the lobby of the W Hotel Union Square New York City, or face being personally escorted from the premises by the corporate Zombie-buster himself, Lee Coulter.<\/p>\n
In all seriousness, we’ve arrived at the sixth HfS Sourcing Executive Council summit, and this one has all the ingredients to provide the jolt this industry needs to define its purpose, its career paths and its long-term direction.<\/p>\n
So, without further ado, let’s take a closer look at the festivities…<\/p>\n
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<\/a><\/p>\nZealots of Anti-Zombieism leading the way in New York this December: H.D. Smith's CIO David Guzman; Author and Hero of the Uncorporation Vinnie Mirchandani; Northern Trust's Sultan of Sourcing Stategy Jay Desai; Ascension Health's Shared Services CEO Lee Coulter; Cigna's Head of BPO John Haworth and Samasource CEO Leila Janah<\/p>\n<\/div>\n
The Agenda<\/span><\/strong><\/span><\/p>\n We start on the Monday night with a private buyers-only reception and dinner on the evening of the 2nd where a garlic-free evening promises to lubricate the intimate conversation and set the agenda<\/a> for the following two days.<\/p>\n Day 1: Disruption Day<\/span><\/strong><\/span><\/p>\n Guzman gravitates.<\/strong> We kick off the intellectual proceedings with legendary CIO, David Guzman<\/a> presenting on the Data-Driven Organization<\/em>. \u00a0 David is CIO for pharmaceutical wholesale giant H.D. Smith, possessing a stellar track record in the data-hungry healthcare, pharma and retail industries where he served as CIO for\u00a0the likes of Acxiom, Owens & Minor and Office Depot. \u00a0Any of you who have crossed paths with David will be eagerly anticipating his views on where the future of data and analytics is heading.<\/p>\n Cliff contemplates.<\/strong> We then get treated to a bit of Captain Cliff Justice<\/a>, KPMG’s head of shared services and outsourcing advisory and the grand architect and proponent of Global Business Services<\/em>. Presumably, he’ll be discussing Global Business Services and what it actually means to the world.<\/p>\n Vinnie validates.<\/strong> Then comes the irrepressible Vinnie Mirchandani<\/a>, one of the all-time great technology bloggers, where he will stoke the morning fires by addressing Five Disruptions Shaking the Foundations of the Modern Enterprise<\/em>. \u00a0If any of you don’t know who Vinnie is (and shame on you if you don’t), he’s a former analyst with Gartner, consultant with PwC, and today a serial entrepreneur and author. \u00a0Vinnie’s pupliteering will be palpitated by HfS’ Ned May<\/a> as he probes deep into the disruptive dynamics.<\/p>\n Tim and Don delectate.<\/strong> We then get treated to a double-act of vendor management debate, with the lively and (occasionally) outspoken Tim Norton<\/a>, now with UPS after a long career with GE, teaming up with his Craig encapsulates<\/strong>. The afternoon feature some serious governance debate, with HfS’ Mike Beals<\/a> leading off a discussion on training and certification, followed by a new double act to saviour: \u00a0the inventive Craig Libby<\/a> of USAA twinned with HfS Fellow, and industry outsourcing veteran, Paul Cervelloni<\/a> tackling the little topic of\u00a0Creating an Actionable Road Map for Attaining a Progressive and Mature Governance Program<\/em>.<\/p>\n Michael and Jo Ann invigorate.<\/strong> The sticky topics continue to get stickier with Deutsche Bank’s Michael Heeger going for the kitchen sink with\u00a0The Good, the Bad, and the Ugly,\u00a0<\/em>followed by The Hartford Group’s Jo Ann Tan who wrenches herself from her road-mapping to discuss \u00a0the topic we all having in common, Getting to Where We Want to Be<\/em>. \u00a0If there is anyone who does not want to get where they want to, I suggest they stay away from this one…<\/p>\n Everyone Speed Dates.<\/strong> We then do something I once vowed never to take place at an HfS event… Speed Dating<\/em>. \u00a0Sigh. We’ll also lock the doors, so there is no escape from this one… like a colonoscopy, it’ll be over before you know it and you’ll feel better for the experience. \u00a0I think.<\/p>\n And Leila liberates.<\/strong> After the horrific experience of Speed Dating, we promise to make it up to you with a healthy injection of food and booze, where we will be treated to Samasource<\/a> CEO, Leila Janah talking to us about how\u00a0Samasource has moved 4,000 workers and their families over the poverty line in under five years, and spun out a domestic program, SamaUSA.<\/p>\n Day 2: Judgement Day<\/span><\/strong><\/span><\/p>\n Reality-check.<\/strong> The hangovers are guaranteed to kick in with the latest rendition of the C-Suite provider leaders.<\/strong> However, the real fun starts with the most berserk C-suite provider panel ever-constructed, where we put to task Accenture’s Mike Salvino, Gapgemini’s Hubert Giraud, WNS’ Keshav Murugesh, Cognizant’s Vipul Khanna, Sutherland’s David Poole, IBM’s Christine Gattenio, Genpact’s Gianni Giacomelli, Infosys’ Gautam Thakkar and HP’s Danila Meirlaen to tackle all the really tough talking points.<\/p>\n The advisor heads take the stand.<\/strong> \u00a0And once we’re done grilling the providers, we’re putting leading minds from the advisor shops on the stand for their turn – ISG’s David Whitmore, Alsbridge’s Chip Wagner, KPMG’s Cliff Justice, Deloitte’s deadly Doug Plotkin, PwC’s Derek Sappenfield, Alvarez and Marsal’s Peter Allen, Loeb and Loeb’s The Zombie-busters visit from the future.<\/strong> \u00a0If you just can’t come back down to earth after witnessing 17 captains of industry duke it out, then Cigna’s John Haworth and Ascension Health’s Lee Coulter will do their best by reenacting what the world would look like when some characters \u00a0from some future point in time visit us to assess how our enterprises are falling into a state of creeping Zombieism – and what catalysts will\/should\/can occur to break the cycle.<\/p>\n A brief sojourn to Robotistan.<\/strong> Sending us back into the realms of an alternate reality – in fact, into the land of the robots – is Blue Shield of California’s Pradeep Khemani, where he will lead a discussion reminding us that\u00a0Outsourcing: Back down to earth and the ‘innovative partnership’ topic.<\/strong> And after we’ve been truly robotized by Pradip, Coventry Healthcare’s Rajesh Bhutani and Patty Onion will bring tears to our eyes, when we tackle that thorny topic\u00a0Traveling the Path from a Cost-Saving to an Innovative Partnership.<\/em><\/p>\n Our dysfunctional career paths are exposed.<\/strong> However, just as you think you’re going to survive \u00a0until cocktails, we unleash the fearsome feistiness of Change-maestro\u00a0Deb Kops<\/a> and HfS’ Talent Queen\u00a0Christa Degnan Manning<\/a>\u00a0to put everyone on the spot when we debate our own futures and undefined career paths with\u00a0Creating a Blueprint for Global Services Talent<\/em>.<\/p>\n The grand finale.<\/strong> And to cap it all, we finish up with the\u00a0pi\u00e8ce de r\u00e9sistance as we wheel out the sultan of sourcing himself, Northern Trust’s Jay Desai, to lead the Family Fued-themed buyside team as they look to take on the Sell and Advise Families. \u00a0Oh fun.<\/p>\n And then there are the much-needed drinks…<\/p>\n Bottom-line: \u00a0If you like the status quo – and creeping corporate Zombieism is a viable option – then this little extravaganza just ain’t for you<\/span><\/strong><\/p>\n The outsourcing business is in danger of killing itself with boredom, with repetition, with believing its own bad marketing. \u00a0Most of the corporate world has little clue what “outsourcing” is beyond subbing onshore with offshore labor. \u00a0It is a business with unclear career paths, with over promised outcomes, and too many struggling and distrusting relationships. \u00a0Can we change all this in two days of great discussion and open views? \u00a0Let’s give it a shot \ud83d\ude42<\/p>\ndrinking buddy<\/del> colleague Don Hickey to tackle the topic of Progressive Vendor Management<\/em> head-on in his usual no-frills style.<\/p>\nsorry<\/del> State of the Industry<\/em>, this time being tag-teamed by yours’ truly and BPO\/Robotics\/Techie brain-box Charles Sutherland<\/a>.<\/p>\nHoward<\/del> Akiba Stern and Ernst and Young’s Tom Schramm. \u00a0The roof threatens to be blown off with the level of big thinking and big hutzpah we’re gonna hear…<\/p>\nreally is just<\/del> An Interim Step Towards Automation<\/em>.<\/p>\n
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