{"id":1175,"date":"2014-02-18T13:21:00","date_gmt":"2014-02-18T13:21:00","guid":{"rendered":"http:\/\/localhost\/projects\/horsesforsources\/bpo-fail-change_021914\/"},"modified":"2014-02-18T13:21:00","modified_gmt":"2014-02-18T13:21:00","slug":"bpo-fail-change_021914","status":"publish","type":"post","link":"https:\/\/www.horsesforsources.com\/bpo-fail-change_021914\/","title":{"rendered":"BPO will continue to fail miserably… without a mindset to embrace change, develop talent and tech-enable processes"},"content":{"rendered":"
Our new “Technology in BPO” study will soon reveal (stay tuned) that this industry is on the brink of a significant, radical overhaul to its very core value proposition. \u00a0Quite simply, when we look at the current performance of BPO engagements today, the results are more than depressing, but the encouraging news is that half of today’s clients are not expecting to settle for this status quo:<\/p>\n