{"id":1074,"date":"2014-12-31T12:08:00","date_gmt":"2014-12-31T12:08:00","guid":{"rendered":"http:\/\/localhost\/projects\/horsesforsources\/automated-2015-hfs-predictions_123114\/"},"modified":"2014-12-31T12:08:00","modified_gmt":"2014-12-31T12:08:00","slug":"automated-2015-hfs-predictions_123114","status":"publish","type":"post","link":"https:\/\/www.horsesforsources.com\/automated-2015-hfs-predictions_123114\/","title":{"rendered":"Here are our Autonabilized 2015 HfS predictions"},"content":{"rendered":"
<\/p>\n
We predict… we predict… we predict<\/p>\n<\/div>\n
Ugh… What are we doing? \u00a0We hate predictions. \u00a0Predictions are lame, predictions are cheesie, predictions are either wrong, or just so generic that they could be automated every year with a “substitute this big trend for this one” script.<\/p>\n
Hey – that’s actually not<\/em> a bad idea, so why not throw a bunch of trends from the HfS analyst team into a cognitive application, add some robotics technology to mix them up with some humanoid analyst mimicry, and see whether the outcome could quite feasibly have been the product of some big legacy analyst house.<\/p>\n
So without further ado, here are 17 predictions that will all come true. \u00a0Just for you…<\/p>\n
1. Old-school outsourcing becomes heroic as digitization of process becomes the new political enemy of the corporate masses<\/strong><\/span><\/p>\n
Suddenly, labor-arbitrage deals are good things for society. At least jobs are being created somewhere in the world, as opposed to being eliminated altogether by robots. \u00a0This shift from “Labor to Digital” takes center stage across the whole operations, consulting and professional services industry. \u00a0Outsourcing will no longer be a dirty word, as enterprises realize the digitization and robotization of business and IT processes is the only real lever to pull to provide them with future value and efficiency. However, this will create a level of fear and uncertainty much more intense than the old worries about having your job shipped off to India<\/em>. \u00a0“I’ll be back” becomes the watch-word of anti-robotics protestors, as those haunting words from Arnie’s 1984 Orwellian classic come back to bite us.<\/p>\n
2. “Autonabalism” becomes central to ambitious BPO service provider strategy<\/strong><\/span><\/p>\n
<\/strong>With Robotic Process Automation (RPA) becoming more central to the strategy of BPO service providers, we think 2015 will be the year that a few BPO service providers institutionalize their RPA capabilities and decide to cannibalize the revenues of their existing FTE contracts in order to encourage the end to end transformation of their own businesses. This strategic retrenchment using automation and cannibalizing revenues is what we refer to as “autonabalism”, and a few bold and forward thinking service providers will be undertaking this next year.<\/p>\n
3. The emergence of the As-a-Service Economy will see several niche As-a-Service providers smash the old model<\/strong><\/span><\/p>\n